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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No sabia q nunca limpian la habitación durance la estadia, ni te cambian toallas.
No positives! Next to freeway (50yards) in middle of industrial area .Paid $233. Can. for a $95. room!
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
Find somewhere else Had to wait for someone to check me in. No one in the lobby. Hade to call and wait for 40 min
Business response:
Thank you for letting us know how a long wait to check-in impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in and I hope the rest of your stay is a truly wonderful, pleasant experience.
The room was and nice and clean but there was nothing in it! No towels, no soap, no shower curtain!! And there was zero staff to help us after 8:00 am. The should have been a staff member at the front desk at 7:00 am but the employee didn’t want in the door until 7:45am. For the amount of money I paid for one night, I would have hoped for much better hospitality.
Business response:
We're so sorry to hear that you were not expecting our limited amenities, including office hours instead of a 24/7 Front Desk staff, and were disappointed because of this. Guests can customize their experience by adding services that they want. It would be a bit shocking if this was not what you were expecting. It is one way we are able to keep our rates affordable. Thank you so much for letting us know about your experience so we can continue to always be improving all we do and offer.
Front desk took 1/2 hour to complete reservation. Was annoyed when I asked questions about the room. Refused to place me on a higher floor when I indicated as a woman traveling alone I was uncomfortable with the first floor. Insisted on my credit card for “incidentals” even though I was told there was nothing for sale in the room. The desk clerk replied “You might damage the furniture.” I also asked for the copy of my driver’s license to be returned when I checked out because of the recent rash of identity theft, she refused... read more
very noisy
Business response:
We are so sorry for the noise you experienced during your stay with us and for the inconvenience this caused you. Thank you for your feedback.
The room itself was decent, although it was not a suite. No amenities to speak of at the hotel, and it was located in a shady neighborhood.
Business response:
Thank you for sharing your experience and perspective. We really appreciate knowing how we are coming across and we're sorry we disappointed you.
Not personable I’ve asked for an extra pillow, they says they are out of pillows. What? This is a hotel!!! How can you out of pillow?! I didn’t ask for 10 just needed 1 more.
Business response:
Thank you for your feedback. I am sorry to hear that you had difficulty getting an additional pillow for your room and I apologize for the inconvenience. This is not the impression we strive to make on guests and I’m sorry we disappointed you. We really appreciate hearing how we are coming across and we will use your feedback to help make improvements.
No hand towels. Was told to use washcloth as hand towel. Bare bones amenities: 2 cheap plastic cups in the bathroom, 2 towels, 2 bed pillows. Small kitchenette in our room but not a plate or extra cup to be found. Not an inexpensive night's stay on a Sat. night. Disappointing.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can address these issues. We hope you’ll stop by to see our changes.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.