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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never staying here again To nosy from room above. Trash piled up in parking lot. Never never going to stay again.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Michaelle. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Rooms were supposed to be non-smoking. When we opened the door. The odor smacked you in the face. They tried to mask the smell with some kind of aerosol and it just made it worse.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Not happy with the sanitation and drug usage we saw on the property during our stay.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt during your stay, along with any cleanliness concerns. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
I would not recommend this to anyone. It appears they house homeless and people under substance. The staf was super friendly the room was comfortable but the tenants where questionable.
Business response:
We are glad to know your overall stay was a great one. We apologize for any safety concerns you had during your stay and thank you for letting us know. We appreciate you and hope you give us another opportunity to host you and show you a much better experience.
This hotel is a mess the front desk gave me a key of an occupied room and the person in the room almost hit me when I opened the room door I got frozen because I was surprise when I saw the person in the room that man insulted me and I was afraid and unsecured in this place . I went to the front desk looking the person who was not there. When he appeared and I told him what happened he doesn’t apologize for the inconvenience. That hotel looks like a shelter for indigent. Please Expedia take this hotel out of your list of hot... read more
Business response:
Thank you for your feedback and for sharing your less than pleasant experience with us. We apologize for the unusual experience you encountered with someone in your room. We appreciate hearing from you so we can prevent this from ever happening again! We wish you well in all your future travels.
The stuff treat us as if we were going to spend the night for free, horrible service.. The place was very dirty, I couldn’t even take a shower, the smell was so bad I had to spray my perfume on the bed, the floors were gross and stick no possibility of waking bear foot, I hate to complain but I Wouldn’t recommend it and for the price I would Expect it at least a clean place. I hope they can look at this review not us a lost one but a chance of pay attention in the things they could be better.
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness and unpleasant odors with our team at the property directly. We do hope that all your future travels are wonderful ones.
The front desk is not open 24hrs/day!! There was a person that kept knocking on my door, in the middle of the night. It took me a half hour to talk to someone that was in maintenance, they got the live in attendant, who took care of the situation. The person left the next morning. I couldnt sleep that night because of the incident. Asked the Saturday evening desk clerk for an extra pillow, she told me im only allowed two, and they didnt have any more. For the $150/ night the experience was completely unacceptable!!!!!!!!!!
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
bad looking towels, No breakfast
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.