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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was there with my family & the only thing I really liked was the proximity to downtown. The room was not in the best conditions & the beds were ok. The area wasn’t the best but the stay wasn’t miserable but I probably won’t stay there again.
Business response:
Dear Guest, Thank you for sharing your experience with us. We're glad you appreciated the convenient location close to downtown. However, we sincerely apologize that the room condition and beds did not meet your expectations, and that the area felt less than ideal. Your feedback is important to us as we continuously work to improve our facilities and guest experience. We hope to have the opportunity to provide you and your family with a better stay in the future. Sincerely, Hotel Management
Our shower was broken, the staff was missing the majority of the time. There was hair everywhere in our room. The "breakfast" is one single pot of coffee and a handful of oatmeal packets. The entire building reeks of smoke. The furniture in the rooms is falling apart and beaten beyond use, and covered in stains.
Business response:
Dear Guest, We truly appreciate your comments and are sorry your visit did not meet your expectations. Cleanliness, comfort, and attentive service are very important to us, and your feedback helps us identify areas that need more attention. We are addressing your concerns with maintenance and housekeeping to ensure each room remains well-kept and welcoming. Regarding breakfast, it is a grab-and-go option designed for convenience. We value your input and hope you will give us another chance to offer a smoother and more enjoya... read more
It was basically a half way house. I was harassed by a shady character outside. The room was disgusting and not as advertised. Walls were paper thin and i could hear the domestic abuse that was gasping nextdoor clearly. The upstairs guests kept me up for 3 nights dragging furniture around and having their kids screaming/ parkouring off the furniture. Told management and they did nothing about it. And the so called breakfast they provided was old coffee and a nutragrain bar.
Business response:
Dear Guest, We are very sorry your experience did not reflect the comfortable and safe environment we strive to provide. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your feedback will be shared with our team to ensure that any additional precautions that can be taken are considered. Additionally, our breakfast is a grab-and-go setup meant for quick convenience, and your comments will help us consider ways to make it more appealing. If our response to thes... read more
The room was dirty and the physical space looked like someone had trashed it recently. A kitchen drawer had been destroyed with the pieces left behind. Thete was a whole the size of a fist in the bathroom door, and stained and dusty loose slip cover on the only chair, dirt on the night side table and the mattress, which moved the moment I sat down showed filthy surfaces wherever the frame had a flat service. The walls were scarred with what looked like a blunt instrument. I left 20 minutes later despite having paid for 2 nig... read more
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the st... read more
Felt like a rehab facility that smelled like cat and dog piss. Would not reccomend. Maybe the non-animal customers get better non-piss smelling rooms?
Business response:
Dear Guest, Thank you for your feedback. We regret that your visit did not provide the comfort you expected. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guests' stays, so the suites will be fresh-smelling for our guests. We will share your comment with our housekeeping team to ensure stronger attention to detail. We appreciate your feedback and hope you will consider giving us another opportunity to provide a more comfo... read more
There is NO ONE at the front desk like at all at night … no coffee in the morning and the sheets were DIRTY … never again
Business response:
Dear Guest, We are sorry to hear about the issues you encountered during your stay. A lack of front desk support and cleanliness concerns are unacceptable, and we sincerely apologize for falling short. Your feedback has been shared with our team for immediate review and corrective action. We understand your frustration and regret that we didn’t provide the experience you deserved. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide a better experience in the future. Sincerely, Ho... read more
It was disgusting. Had a horrible odor. Floor was filthy. Chair in room looks like a cat scratched it
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry your stay did not reflect the standards we aim to maintain. Cleanliness and comfort are always our priorities, and we work closely with our housekeeping team to ensure rooms are properly maintained. Your comments will be shared to help us address these concerns. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide a much-improved stay. Sincerely, Hotel Management
The lobby is probably the only nicest thing I can say about it as my experience was poor. The room was not clean, I had a stained bed, the chair was scratched up, the wall was dirty, and the blinds were damaged. I couldn’t take off my shoes at all because it is so dirty. Im grateful for the staff at that hotel that were helpful in every way they can be.
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear our staff provided helpful service. However, we are sorry that the condition of your room did not meet expectations. Cleanliness and comfort are top priorities, and your comments about the furnishings and overall upkeep have been shared with our team for immediate review. We appreciate you bringing these concerns to our attention and will use your input to improve the guest experience moving forward. Sincerely, Hotel Management
Room was in terrible condition. Damaged walls and furniture. Blinds missing control wand. Makes me question the quality of properties suggested by Hotels.com
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. We are sorry your stay did not meet expectations. The condition of our rooms is very important to us, and your comments will be shared with our team to ensure necessary improvements are made. We appreciate your input and hope you will consider staying with us again so we can provide a more comfortable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.