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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay there again, was not aware that there was no daily room service, room had a residual smell of smoke.
Business response:
Henry, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room smelled like smoke When I was checking in a very tired looking woman was using a phone at the desk to book a hotel somewhere else. The desk clerk mentioned it was parents week for a university in the area. I was glad I had booked well in advance. Then I got to my room in this 100% non-smoking facility and it smelled like cigarette smoke. I knew from the scene at check in I wasn’t likely to get another room, so I went to the front desk and stated I was willing to deal with it for the night, but did not want to be charge... read more
Business response:
Holly, we apologize for the smoke odor issues you encountered during your stay. We work hard to provide a clean and comfortable environment and we are sorry the smell compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are doing everything possible to minimize the impact to our guests. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
I just book this hotel because offer free shuttle to the airport, but when I'm request the shuttle at 4:30 am they said that the shuttle service start at 7 am this it's so ridiculous, I'm stay at any other hotel with shuttle service and start at 4:00 am , stay away from this hotel if you need a shuttle before 7:00 am
Business response:
Alejandro, thank you for taking the time to share your comments regarding your stay with us. We always try our best to meet our guests' needs and expectations, so we apologize for your disappointment with the shuttle service. Thanks for staying at our hotel, and we hope you will consider us again when in our area. Sincerely, General Manager
Worse Than Camping Mold in the sink. Really uncomfortable bed. Couldn't adjust the AC (it kept turning off and it was mega hot that night). Finally figured out there was a light switch for the living room to bedroom fan like 7' up on the wall - useless. Outdated but that's not a big deal. Mold in the sink. Also worth noting there are three extended stays in this town - we accidentally showed up at the one 3 blocks away form here by mistake at first (that one looked much better - book there instead!)
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave... read more
Not a good place to stay. Bedding was not clean. Blankets had hair strands. Sofa bed was not cleaned. We reached around 4:30 pm and the room was still not ready. Had to wait about 30 min to get that partially cleaned room. The room was stinking as well.
Business response:
Samir, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Bad service not clean and we had no breakfast because they were out of breakfast and that's not right
Business response:
We were disheartened to see from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Needs updating... Carpet was stainedalmosr everywhere. Kitchen cabinets were very outdated n worn, and completely empty. No dished, nor silverware...nothing. What's the point of "extended stay with no extended stay supplies"? Breakfast consisted of coffee, power bars, prepackaged tiny muffins and packaged dry oatmeal. Very disappointed and will not stay there again.
Business response:
You are absolutely correct to expect a clean, well-maintained property, and I apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We regret the inconvenience caused and hope we have a f... read more
Ok for last minute. It was doable for last minute but very no frill. Kids on the floor above were running through the halls until 11 at night - sounded like they may have been riding a Big Wheel. Shower wall was dirty and room smelled VERY badly (like the spice curry) - we were too tired to complain. Told person at the desk when we checked out but she ignored me. At least they had decent coffee and muffins in the morning.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Noisy Noise didn't clean room at all when I was there told me I was only there for nights we will clean it when you leave
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.