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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like anything other than the price. No amenities - not even an in-room coffee maker. Strange smells. Long wait to check in. Twice I had to get a new room key. I wouldn’t stay in one of these properties again.
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for the odor issue and for the inconvenience you had with your check-in. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Kindly note, kitchenware, and in-room amenities are available at the front desk to ensure their cleanliness. We value your review on your next visit as we hope to regain your confidence in our brand. Sincere... read more
The room was fine and the staff was polite. There was a water cooler for guests that was empty. I asked the staff if they would place another bottle of water in the cooler and was told, no water was available and that I could buy water in the vending machine down the hall. In the morning went to the dining area and prepared a bowl of oatmeal, however there were no spoons the eat the oatmeal with. I asked the staff and was told there were no spoons. I was later given a spoon (which may have been there personal spoon) by a sta... read more
Business response:
Thank you for choosing our hotel. We are sorry for the lack of amenities you encountered and regret your stay was not a pleasant one. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
There was an roach in the bathroom the next morning
Business response:
Mavniesha, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roach in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Me dieron una habitación que no pague y no era lo que yo necesitaba. Me tuve que mover de hotel
It was not good their was no utensils, pots or towels had to wait one day for everything
Business response:
Yolanda, thank you for choosing to stay with us. We apologize for your disappointment with the in-room amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Towels and linens are also available at the front desk and are complimentary. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
It was one of the worst hotels I have stayed. Very dirty, the beds had some horrible red blood like stains. Unfortunately I only noticed it the morning after we stayed when the bed sheets slided out and I saw underneath. I have pictures of the stains.
Business response:
Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
This was a last minute stay for us. When we got to the hotel it seemed like they had 1 person working!! We waited a little while for someone to check us in. The entire hotel smelled like marijuana all night. The rooms were ok.
Business response:
Dear Guest, thank you for the valued feedback that helps us make the guest experience better. We are so very sorry for the poor arrival experience. This was not the welcome we had hoped for you. Our team is dedicated to your comfort and satisfaction and we hope to make this up to you on a future visit to our hotel. Thank you for being our guest and safe travels. Sincerely, Hotel Management
Disappointed Lots of dogs staying in the hotel barking at all hours, breakfast was granola bars and coffee that was pure coffee grounds when poured, no one at the desk consistently, floors were sticky, mattresses and sheets were stained.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I did not like this hotel. Non smoking hotel but STUNK of cigarettes in each room. Some random guy walked in on my friends and I in our room because they also “booked” him that room as well. Uncomfortable and felt unsafe.
Business response:
Please accept sincerest apologies for the service issues you encountered while here. We have shared your concerns with the front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We understand the frustrat... read more
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.