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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Alot of Marijuana smell I complained nothing was d
Business response:
Dear Yolanda, thank you for taking the time to share your concerns with your review.We areso sorry for the inconvenience you experienced due to the smoke smellthroughout your stay and that our team failed to address this to your satisfaction. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately moving forward. Thank you for staying with us, and we hope to welcome you once again soon for the fresh and enjoyable environment you des... read more
I wasn’t worth staying there. This hotel I stayed at last night was disgusting I never been a filter than this one. I wasn’t happy with my stay nowhere near comfortable I been using Hotel.com for awhile now and last night was the worst. Plus the lady at the front desk didn’t know to check me in it took her literally 35 mins . Vending machines wasn’t working so couldn’t get any water or snacks
Business response:
Darrio, thank you for reviewing your stay. We apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking immediate steps to prevent such incidents from happening again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Jason, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Only if your desperate There was supposed to be some type of grab and go breakfast it was nonexistent. Had to call front desk for remote brought one up that had no back.Tv itself was snowy.No plastic or paper cups for drinking. This was also supposed to be a smoke free place and the marijuana smoke was so bad I wanted to break a window for fresh air.Beds were uncomfortable. Room was to hot and you couldn't adjust temperature. Hotel desk was never manned had to wait for someone. was not worth the money.
Business response:
Dear Frances, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. It is our hope to welcome you back for the comfortable and quality stay you deserve. Travel well. Sincerely, Hotel Management
Business response:
Nazeer, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Do not recommend this hotel My room smelled like a mixture of garbage and stale cigarette smoke. I had to sleep with the windows open. The room was more like a dormitory room than a hotel room, will old fixtures from the 1990's. Blanket was extremely thin, and no additional blankets were provided. No coffee maker in room and no blow dryer.
Business response:
Elizabeth, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback regarding the overall condition of your room and the quality of the blanket is discussed with the concerned individuals in an effort to deliver appealing and well-appointed accommodation to our future guest. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Manageme... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Room did not have a pleasant smell. Pull out sofa was unbearably uncomfortable. Loud obnoxious people in the hall all night, called the service desk and no one answered. Those people were fighting. I would not go back
Business response:
Thank you for taking the time to share your review with us. We are sorry for the noise and odor issues you experienced in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. We appreciate the feedback and we hope to have the opportunity to welcome you back and show you our quieter side! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.