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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not as advertised! Fridge was dented, if actual pictures of Hotel were included I would not have picked that hotel! Wanted to leave immediately after entering room.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. Your concerns regarding the fridge will be shared with the maintenance team to fix it immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Review would be worse if I hadn’t been fully reimbursed.
Hallways smelled terrible, like musty carpet. Our room was not clean. Floors were dirty. One of the bathroom towels was wadded up on the counter like it had been used. I pulled the nightstand away from the wall to look for an outlet and found used, dirty paper plates and a juice pouch (and no outlet). Bed spread looked dingy and sheets were ill fitting on the mattress. When we left early that morning for the airport, we had to “call” from the front desk for the front desk person. We could hear her answer it in the office nex... read more
Business response:
Thank you for evaluating your recent stay. We apologize for the issues in your suite and regret the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We are also sorry for the poor service you experienced. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
The room door and window were open when I arrived at 11 PM - letting cold air into the room. The room rug and bathroom mirror had not been cleaned in months. The sheets looked like someone had slept in them. There was no remote for the TV and no alarm clock. .
Business response:
Thank you for reviewing your stay with us. We are sorry for the cleanliness issues you encountered in your room and that the TV remote and alarm were not available in your room. We never want to disappoint our guests, and we assure you that corrective actions will be taken so that we can provide you with a much better experience going forward. We much appreciate your business and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Filthy hotel and rude staff This hotel is filthy from the dirty carpet at the front desk and hallways to the disgusting mattresses. The sofa bed was also full of crumbs. I complained to a front desk staff who did not care or show any concern for my comfort. This place is disgustingand not up yo Hitel.com standards
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and property very seriously and will be looking into the feedback you provided. We hope you will reconsider, and this will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Creeped out First room I was assigned to had some red stains on floor/carpet area and the toilet was filled with poop and puke, which when I flushed began rising. I was going to call front desk and realize there was no phone in room. I went to lobby, desk clerk apologized and changed my room, but I was a bit skived out by that time so I slept poorly. Oh, no screens on the windows either.
Business response:
Ellen, we apologize for the inconvenience you had in your initial room, which impacted your overall experience with us. Your frustration is completely understood, so your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I booked a room through Expedia and when we arrived very tired, I was informed there were no rooms available.
Poor noise insulation with the room above. The breakfast offered i snot really a breakfast, more like coffee and snacks.
Business response:
Thank you for reviewing your stay. We are sorry for the noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.