This profile has been claimed by the business owner or representative.
Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very old. The bathtub was greyish brown/ dirty on the bottom. All linens were very dingy. The cabinets were all stained and it smelled like smoke even though its non-smoking. Each time i approached the front desk i had to wait a few minutes for help. It seemed like the poor guy was having to do everything. The television never had a clear screen and there was no guide? I could go on...
Business response:
Thank you for the feedback. We are sorry for the issues you experienced in your room and regret the inconvenience it caused. Be assured this has been shared with our housekeeping and maintenance departments to ensure a better experience going forward. Your feedback will help us enforce our no-smoking policy more effectively to see our future guests do not encounter such problem again going ahead. We also apologize for the wait time issue you experienced at the front desk and will share this with the appropriate individuals t... read more
Really just not good We arrived to the doors being locked due to a safety concern with the area. Upon actually being able to get in the door we were greeted by a girl in her mid 20’s. She was nice however when we got saddled up to check in she told me she had found the reservation we had paid for through the app however did not have a room available. It was roughly 12-1am and hearing this at that time was definitely concerning and frustrating. So after 20 minutes of going back and forth about how confused she was a room sudd... read more
Business response:
John, we apologize for the issues concerning your room and service at the time of your check-in. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Our room was not clean, carpets not vaccumed, had to ask for bed sheets, couldnt check in until 345
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Terrible room, smelled like mold upon entering, two dirty pillows, bed was out of balance, dirty sheets, bathroom was ok, most channels on tv did not work. Breakfast is really coffee and granola..your paying low yes, but I have stayed in other ESA branches and this is the worst so far. Rooms should be cleaned at least, I rather not have a tv or a couch than have dirty sheets.
Business response:
Thank you for being loyal to our brand. We are sorry for the cleanliness issue you encountered and regret your stay was not a pleasant one. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Front desk clerk was nice and helpful. But the aAc AC unit and fridge made loud noises all night. Room smelled like intense cleaning liquids.
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was no breakfast as listed on your website. False advertising on your part. There was no workout facilities either. It was dirty and smelled. Worst hotel I ever stayed in. Will never use again. Very disappointed in Expedia’s misleading information
Off the path Thus hotel is old and has not been updated, our rooms smoke detector was hanging from ceiling. The staff was un sympathetic to peanut allergies ,only offered peanut granola bars, I had to ask to replenish coffee and packages muffins, not a good stay, wont return
Business response:
Dear owens, Thank you for your positive rating and for sharing your comments about your experience. We are pleased you enjoyed the majority of your visit, but regret you had some concerns. We strive to provide nothing short of a comfortable and satisfying stay for all of our guests, and regret not fully meeting your expectations. We are grateful to know where we succeeded and how we can improve. We appreciate your business and hope to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.