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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We made reservations for this property a month in advance. We had traveled from Minnesota to Providence area we were on our way to the property and at 8:30 PM received a text message we no longer had a room as they were overbooked. If this was the case we should have received a notice much earlier. Spent an hour on the phone with Expedia to find a room. Unacceptable. Not even in the same area. Also was told Expedia would pay the difference in room charges and this did not happen. I had kids with me. If hotels overbook they s... read more
Business response:
Dear Valued Guest, Thank you for staying with us and sharing your review. We areterribly sorry aboutthe issues you experienced with your reservation. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel Management
Grossest hotel I have ever stayed in... No AC in the hallways, the room was not clean, the sheets were threadbare, so threadbare I could watch the TV through them the blanket only came halfway up the mattress it was worthless. The TV: half the channels had lines going through the picture. The bedspread smelled like an Italian grinder. The bedroom smelled like wet plaster... The rug was gross and dirty... The bathroom was clean, at least... we had not choice but to stay here as all other area hotels were sold out, but it was ... read more
Business response:
Kimberly, thank you for choosing us for your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as gross. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We are also sorry our breakfast offerings did not meet your expectations. We value your comments a... read more
This was outdated. Paid a lot of money and couldn't even get clean towels for days. Dirty.
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We are also sorry for the cleanliness issues you encountered. Your comments will be shared with our housekeeping team for review and action. We appreciate your business and hope to have another chance to prove ourselves. Sincerely, Hotel Management
An unfortunate waste of money I do not recommend this hotel. To begin, when we arrived we were told the hotel was overbooked. After some scrambling, we were told we had the last room in the hotel. We got to the room and there were dirty pots and pans and presumably our room's (broken) coffee pot outside the door. Walking into the room I felt like I was being smacked in the face by the smell of cigarette smoke. Someone had clearly just been smoking in the room. I am pregnant and needed to avoid being in the room at all costs.... read more
Business response:
Catherine, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Run down for the amount of money they make
Business response:
We appreciate you taking the time to post a review. We are sorry for the issues that inconvenienced you and led to a less than favorable impression of our hotel and our staff. We have reviewed your comments and are committed to being more diligent so these issues do not arise for other guests. We apologize for disappointing you and hope you will consider giving us another chance on your next visit to our city. Sincerely, Hotel Management
Tv wouldn’t work and the front desk wanted to upgrade me to another room at my own expense instead of fixing
Business response:
Paul, thank you for taking the time to post a review. We sincerely apologize for the maintenance issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time a room is serviced. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality ... read more
Not satisfied This is not worth the room charge. Try the other Extended Stay in Warwick (Natick Road).
Business response:
We were disappointed to read our hotel and facilities did not provide the value you were hoping for. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Worst place ever The worst place ever. I booked online and got to the hotel and they gave my room away. Then they wanted me to go to another location ugh never again
Business response:
Lina, thank you for taking the time to review your stay. We apologize for the mix-up with your reservation and for not being able to accommodate you. Though we are confident this was an isolated incident, we’re investigating this with our staff to make sure such scenarios are prevented from happening again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.