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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse experience ever!! Bloody unchanged sheets, blood soaked mattress, clogged sink, filthy tub/shower, dirty chairs, rusted stove.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
We were promised breakfast But apparently the shipment for the breakfast hadn’t Arrived by the next morning and we were starving because we expected to be fed as promised. my Kids Had witnessed a Fight between a Man and his Girlfriend as soon as we entered the building. and there were no pillows for us and we used towels. Overall, I would never go back and do not recommend going unless you are confirmed breakfast, safety, and comfort first. Thank you for having us but this was awful.
Business response:
Thank you for your review of your recent visit. We apologize for the inconvenience you experienced due to the shortage of breakfast and for the disappointment you had. We are reviewing this situation with our staff to ensure these items are always well stocked. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Avoid at all cost... Front desk guy was grumpy. Breakfast was horrible. Save yourself some misery. Sleep in your car and grab yourself some great breakfast at the local fast food place. Dont stay here...
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with the poor service provided by our team and the breakfast not being according to your satisfaction. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Very disappointing. This is a roof over your head, not hospitality.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not welcoming There was nothing in the kitchen, not even a plastic cup.
Business response:
Dmitri, thank you for your review. We apologize for your disappointment with the in-room amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Bad service Came to see my family for a wedding bad rooms that smelled like cigarettes and weed I told the rep but they said you have to talk to the gm they never cleaned the room
Business response:
Elias, thank you for choosing our hotel while you were here for a wedding. We apologize for the smoke smell you experienced in your room and that our staff was not as responsive as they should have been. Please be assured that we have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We ... read more
Dissapointing Room was not very clean. Stain on sheets. Musty smell. No hair dryer. Broken TV. Old crumbs in kitchen and near couch.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Around 2 am we were jolted out of sleep by someone trying to get in our room. Luckily we had secured the inner latch. When we attempted to call the front desk, we discovered the phone did not work. Calling on our cell phone, the front desk clerk told us it was her trying to get in the room because their system showed the room was vacant. Too upset to sleep, we had to cancel our next day's plans and head home for sleep. When we checked out, we talked to the staff when we checked out and were told there was nothing they could ... read more
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure this never happens again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.