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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE — a Stay in HELL!!! Power went out a couple hours after checking in for a 2 day stay. We were stumbling around in total darkness which was a huge safety hazard! There was no hot water for a shower, we could not use the kitchen at all, the oven looked like it had NEVER been cleaned w a ton of caked on food so I wouldn’t have used it even if it had power. There was no continental breakfast offered the next morning, and all of our own food went bad in the fridge since the power was not restored for over 30 hours! I could... read more
Business response:
Dear Kim, thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. We h... read more
Bad
Business response:
Dear Bijan, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Disappointing The receptionist was not friendly. I stayed there 7 years ago without issues. Yesterday was a whole different story. The whole 3rd floor smelled, including our room, with an oil based food smell. The receptionist was unfriendly and made it seem like we were bothering her when we checked in. The hotel is run-down, door handle missing on the door going up the stairs, heavily stained carpet, the toilet wasn't working properly, not an inviting environment at all. This will be the last time we stay at this hotel.
Business response:
Dear Guest, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. W... read more
Ladrones e incompetentes Ese hotel no tienen personal competente y el fron desk se cierra a las 11 pm es una verguensa. Ami no me isieron el chec in no avia personal en fron desck. Son unos ladrones e manejado 10 horas llego al hotel y estaba cerrado fron desk q verguensa de personal
Business response:
Dear Osvaldo, please accept our apologies for not providing the attentive service we strive to give every guest. Also, we regret that you could not stay with us this time. Rest assured that these issues have been shared with our concerned staff to find out what went wrong and how to handle them in the future. Please give us another chance on your next visit to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management
Dirty and disgusting
Business response:
Dear Walter, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
I did NOT get to stay, but I was charged anyway. I made several (10) phone calls to the property to cancel and the line was never answered. Then I called Expedia’s call center and they directed me to the property’s call center again and I was told it was taken care of and canceled, and I would NOT be charged but the next morning I was charged anyhow
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.