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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HOTEL HORROR!!!😱😱 Oh my God worst hotel ever when they say extended stay you don’t wanna extend your stay you want to turn around with your bags and run for the hills that place was absolutely horrible that hotel is like one that you would see in a horror movie so take my word for it you do not want to stay there ever The bathroom oh my god absolutely horrible it looked like it being clean but it damn sure didn’t smell like it being clean I understand that place is a short staffed I get that but that was unacceptable horri... read more
Business response:
Dear Lawrence, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Rooms was dirty smells had bug’s
Business response:
Dear Ashlei, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Poor quality The hotel say was disappointing. Upon entering, the hallways wreaked of smoke to the degree it was seeping into the room through a closed door. The hallways also looked as if they haven't been vacuumed in weeks. The staircase and elevator were also hot and dirty. Inside the room, the bathroom fan did not work and the smoke detector was hanging freely from the ceiling. There was no hangers in the closet, or extra blankets. The AC unit was ridiculously loud, the fridge looked as if someone previously had spilled w... read more
Business response:
Dear Guest, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing tha... read more
Dirty Room
Business response:
Dear Guest, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Never Again Started off upon arrival, the clerk sitting watching TV acted bothered that I was checking in. There was an overwhelming smell of marijuana in the parking lot and the then in hotel hallways. There was an attempt to cover the smell with a weak air freshener. Outside my window there was a group of people making noise all night long making sleep impossible. The room smelled as if the carpets hadn’t been changed or cleaned in over 10 years. Water pressure ridiculously weak. One of the worst stays I’ve ever had.
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We will share your feedback with our team and take corrective measures to ensure it is not repeated. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, ... read more
The first thing was it was very difficult to find the hotel. My GPS drove me around in circle The second, unfriendly desk clerk, room had dead roaches on floor, no toilet paper on roll. very limited breakfast food. Grits and Oatmeal were all, no bowls to make grits in, no orange juice, a few unidentified muffins, luke warm water to make grits or oatmeal in, and no bowls to mix it up in. No fruit, but some granola bars and lukewarm coffee. Very disappointing experience. The thing that REALLY got me was having to pay $102.00 f... read more
Business response:
Dear Cynthia, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.