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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean I sent a crew of 3 people for a one night stay, worst one night ever. the rooms were not clean and one of which had flees. The front desk was called a few times to try and get a room change, but they were not helpful and hung up on my employee several time. I would avoid this hotel!
Business response:
Troy, we're deeply sorry for the cleanliness issues and even more apologetic that our staff was not as responsive as they should have been. It is always our goal to follow up immediately and resolve everything to your total satisfaction. We will certainly share your comments with our front desk and housekeeping department managers as we continually take measures to ensure we are delivering the best facilities and service to our guests. We hope you will consider giving us another chance to make a better impression. Sincerely... read more
OK but lacking We arrived to have the desk clerk tell us about the elevator being down and she only had a third floor room. She offered to carry our bags. Not an issue with us. The hotel seemed newly painted but obviously older. The shower had issues as did the sink. The room was clean. But no paper towels, pen, or paper. I have not stayed at this brand before but other brands have these basics. You can get dishes and such but we were there only one night. No glasses in the room. The vending machine only had soda, no water. ... read more
Business response:
Thank you for sharing your recent stay with us. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I am pleased to let you know our elevator was promptly repaired and I will be working with our upper management to see if we can improve our in-room amenities. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. To uphold our company’s high ... read more
wow it cost how much extra to clean went to the wrong one first, then was shocked at the 25 dollar pet fee per night per pet, i don't know how much 3 Chihuahuas can cause, but 150 dollars for two night stay seems excessive. nice kitchen but nary a spoon or cup. nice breakfast if you like vending machine rolls an muffins. so i would stay some where else, in fact anywhere else.
Business response:
Thank you for providing us with details about your stay. Please accept our apologies that our amenities were not to your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Additionally, I will be sure to share your comments regarding our grab-and-go breakfast with our... read more
Bogus charge I gave them my credit card for pet deposit, no pet damage but they tried to charge me $289. saw it on my credit card as tried but rejected because my card was at limit This was fraud!
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be coaching our staff on our front desk and billing procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not Again! The bathtub was dirty, the bathroom looked like it was barely touched by house keeping. The staff had us waiting, and made us feel like we were bothering them to service us.
Business response:
Thank you for the feedback about your stay at our hotel. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing your comments with my team. Additionally, I apologize for your check-in experience. I will be coaching our staff on the importance of providing professional customer service moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to pro... read more
Reeked of smoke & misleading This hotel was listed as completely renovated. I took pictures to send to corporate as this place was a roach motel without the roaches. It smelled terribly of cigarettes in the first non-smoking room we entered. The hotel staff was wonderful for moving us. However, the next room was worse. It didn't smell at first, but then it started coming in from the bathroom. We had to close the door & turn on the vent fan. It was hard to shower in there when we couldn't breathe. We paid for a suite. This wa... read more
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that you did not enjoy your stay with us. In response to your feedback, I am pleased to let you know that we will be going through renovations over the summer and will be a non-smoking property. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
Theme of our stay was "absense" The theme of our stay was absense. The clerk was absent from the front desk for twenty minutes while we waited to check in (and they did not answer our call from the lobby phone, as the note left behind ranked that we do). The hotel cleaning staff we absent. We left early in the day and came back at night. No one had even straightened up the bed or bring fresh towels. There wasn't even a trash bin in the bathroom. We just had to leave our garbage out. Other issues: A broken thermostat. Old mat... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your stay with us did not meet your expectations. To make sure this doesn't happen again, I am conducting a front desk meeting to review the importance of responding to guest needs in a timely manner. I apologize that our housekeeping services were not explained during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon req... read more
Meh, not going there again. While it wasn't horrible, it was sub-par for the pricing. 1. The back door to the place, was jammed open, so anyone could enter the hotel without a card and supervision. This really bothered me. 2. There were no supplies, and I had to make several trips to the front desk to get essentials like the cups and plates (twice because even though I said I 4 people in the room, they gave me supplies for 2), and again for the pots and pans -- that I usually have waiting for me in the room when I come to th... read more
Business response:
Thank you for taking the time to review your recent stay with us. I am happy to hear you enjoyed our convenient location and friendly staff. Still, I was disheartened to read that your stay did not match out company’s high standards. We offer kitchen supplies that can either be delivered or picked up, however we do not leave them in the room to ensure sanitation. In regards to the housekeeping issues you experienced, we provide housekeeping services to guests staying eight or more nights; however, these services are always a... read more
Avoid Extended Stay all together Called to upgrade room to a two/double bed from the single queen size room. Upon check in, I was told that housekeeping had not cleaned the room. I was forced to "upgrade" back to the original queen size bed and was told there was a pullout couch in the room. When I got in the room ready to go to sleep, the pullout couch was filthy and did not have sheets or comforter. When I tried to get someone from the front desk to bring some to the room, no one answered. Over all I was very disappointed ... read more
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.