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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No friendly staff to clean up toilet water leaking I was told I will get a refund. The toilet in room above us overflowed and came through our bathroom ceiling. They sent up towels for us to clean it up ourselves . They claimed they were short staffed. Extra large person stomping across the room above us keeping us awake. Ghetto!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the maintenance issues in your bathroom. Our maintenance supervisor has been made aware of these concerns, and we thank you for letting us know. Additionally, we apologize for the problem with your bill. Please contact our General Manager directly if you would like to provide more information and further discuss your charges. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impressio... read more
Never got room was waiting for wife ..drug scene . Drug infested shot placephote with drugneedle at dog pooping place luckily had gloves on pictures to SBI internal affairs Cary cops wow out of ducking corrupt safe as city Cary lawsuit will follow and duck expedia keep my points you are deleted hitting too big to failhorrible service now good bye
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, Hotel Management
Terrible Complete dump, and sorry excuse for a staff. But enjoy your free breakfast, nasty coffee and a granola bar. It's dated and dirty and I actually had to ask for s shower curtain! How about mold in the shower too:/
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Wedding guest Slow checkin process. I had already paid online through Expedia. Rooms weren't ready when I arrived. Smelly room.
Business response:
Jan, thanks for being our guest. We apologize for the wait time issue with the check-in and the odor issue you experienced in your room. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Asked for a wake up call that never came. Service person just blamed the previous shift.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Bathroom not clean, shower certain sour. A/C loud. Disappointed. Room/Hotel not clean (shower certain sour). A/C noisy, had to turn off to sleep. 1st and last stay at Extended Stay America.
Business response:
Linwood, we truly apologize for the inconvenience you encountered in your room. We have shared your concerns with our maintenance and housekeeping teams so that they can be more diligent in their work. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
The room wasnt in great condition, the pool was closed, front desk staff the first day was clearly unhappy with her job, the staff the 2nd day, Danielle was amazing. Beds were clean & comfy. Location was okay, but confusing to have 2 so close together. Only gave 2 or 3 of each utensil, cup, plate & bowl even though there were 4 of us.
Business response:
Thank you for being our guest and letting us know you liked the comfort of your beds and our convenient location. Your feedback will be shared with Danielle. Having said that we’re sorry for not living up to your expectations and regret the inconvenience it caused. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Hotel smelled of pet urine, if you have $10 or $20 more to spend per night go somewhere else
Business response:
We apologize for the unsatisfactory stay you had with us. We work hard to provide the best and cleanest environment for all of our guests and we are sorry to have let you down. We will certainly take steps to revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We hope you will consider giving us another chance to make a better impression. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.