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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Not worth the price! My reservation was for two nights. I could not check in until early morning. I tried unsuccessfully to contact the front desk to inform them of this. The attendant that answered told me she was the only one working and was doing the laundry. When I finally arrived I was informed that there was not a room available and I would have to come back later. I explained that since I had already been charged for one night that there should be an empty room in the facility some where. An alternate room was located... read more
Business response:
Patty, thank you for sharing the specifics of your stay. We apologize not being able to provide you with the room you reserved, and for the poor service you received from our housekeeping associate. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to prevent these issues from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty Room I’ve stayed at this property before and did not have an issue. This time the room was dirty, the sleeper sofa was covered in food crumbs, dirty tissues and other nasty things. The bathroom sink had dried toothpaste and the shower had soap stains.
Business response:
William, we hate losing our loyal guests and are extremely sorry for letting you down this time. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double check each room prior to occupancy by the next guest. We are sorry and hope you will consider staying with us again so that we can provide you with a better experience. Sincerely, Hotel Management
I love that my room has a kitchen major plus u didn't not like the lady at front desk she was very rude I was asking for kitchen supplies and she was saying she wish that people will leave her alone . It's too late to be cooking this time of night . She was very very rude .
Business response:
Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we sincerely apologize for this. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing with the hospitality you deserve. Sincerely, Hotel Management
Cigarette butt was found in the toilet of nonsmoking room. Room smelled of smoke/musty and you could not get rid of it despite trying a bottle of Febreeze they have us many times. Sippy cup and other trash was under the bed. No pans or toaster available for use. Dirt stains of some sort were on the carpet in several spots. Toilet was not securely fastened to the floor so it wobbled constantly. We did not leave clothes in the room because we did not want to smell like the room. Front desk staff was rude and inattentive to gue... read more
Business response:
Julie, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Mana... read more
Good price, but staff was slow. My brother booked room and had to wait over 2 hours. Kept getting told there wasn’t a room available to him. Then magically over 2 hours later and a couple phone calls there was a room. Never even got an apology.
Business response:
Jimmy, thank you for sharing your feedback online. We apologize for the inconvenience you had at the time of your check-in. Your feedback highlights the area we need to improve our game at, so it’s been discussed with the front office team to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.