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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A Dump! The entire place smelled like a giant cigarette yet I was told I had to sign a mandatory $250 possible fine for smoking. “We don’t smoke.” I was told too bad sign it. We left before midnight to find somewhere else to stay. The carpet was permeated with a sticky staining substance so we couldn’t take our shoes off. Staff and customers were outside our window playing loud music, grilling, and smoking. I’ll never go back.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us about the problems. Please visit us again so we can restore your faith in our hotel and provide you all with the hospitality you should always expect from us. Sincerely, Hotel Management
We had to change rooms because the tv was broken. No big deal and i was discounted for the inconvenience so that was a bonus. I could not change the temperatue in the room and it was freezing. The beds were not very comfortable but we made do. And I was not impressed with the cleanliness. Overall for the money it wasnt terrible, but will be looking for other options my next visit to the area.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Worst experience EVER. We got here and tried to check in and was given a room without a pull out couch when we specifically booked one with a pullout couch. After getting a new room and room key we went to the second room and it was FILTHY. The bed had been slept in, pillows thrown all over it, dirty used soap and towels in the bathroom and trash on the floor. So after 5 attempts to call the receptionist who was apparently in the laundry room, we finally got another room almost two hours after we had initially arrived. I wil... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Terrible odors throughout the building and the room
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will have the opportunity to make it up to you on a future visit. Thanks again. Sincerely, Hotel Management
Their was an odor that never seemed to go away trash was on the ground outside stairwell needs To be swept and mop
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
This hotel was very dirty. The room was dirty and the bed had stains on the sheets.
Business response:
Tom, on behalf of our entire team, please accept our sincerest apologies for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Business response:
Rusty, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Dean, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Would not suggest this location My visa transaction information was not handled correctly and as result wrong card was charged on my account and correct card was charged same night for full amount before my credit was applied. I was charged for the full reservation after I was told we would get one night for free due to their mistake. At this time I've paid full price for our stay twice and three days later still no credit back on the incorrect account charged. Very poor customer service skill set all across the board there.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix-up regarding your charges. As this review is anonymous, please contact our General Manager if you would like to further discuss your bill. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.