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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You might get mugged in the parking lot .... It was a little scary. There were people partying loudly in the parking lot for hours right next to my car. Staff was unfriendly. The only drink vending machine in the building was out of order. The air-conditioner whistled loudly. Toilet ran all night. A staff member and a local fire inspector knocked on my door at 9:30 in the morning asking to see the room to inspect the sprinkler heads. “Grab and Go” breakfast was coffee, pre-wrapped muffins and granola bars. I couldn’t wait to... read more
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The trash can was full of garbage and there was a used bar of soap in the shower.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The staff was just terrible! On the phone with personal business, yelling into it.
Business response:
Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
Not Great! The lobby was dirty. No hot water for s
Business response:
Robin, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback for the cleanliness and hot water is shared with the concerned teams for a review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I didn't like the bed sheets on the bed where not clean or the pull out bed was not clean and the dogs and the breakfast I was not happy at all with the grab and go they was out of muffins and I had to ask for clean sheets.
Business response:
Please accept our apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Didn’t get to stay because they messed up my reservations
Business response:
Howard, we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Decently clean. There was a cockroach in the bathroom. "Breakfast" was only a granola bar. The staff was very unhelpful and couldn't even find a blanket and pillow for the pullout sofa bed in our room. It was an hour after we asked before they even started looking for one.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the grab-and-go breakfast choices. Also, your feedback will be used as a training tool to improve our service moving forward. It was a pleasure hosting you, and we hope to host you back so that we can provide you with an even better experience. Sincerely, Hotel Management
Worse hotel stay ever be aware before booking I could tell the moment I walked in that this was gonna be bad. The smell the stairs the walls looked as if they haven’t been cleaned since this place was opened. The bathrooms are very outdated. I didn’t want to shower it’s that bad. I just knew this place had bed bugs thank GOD it didn’t. They should offer a big one room get two free specials I mean it’s that awful. I wouldn’t recommend this place to any human being. They had prostitutes hanging outside smoking ugh just filthy.... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.