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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
By far this was the worst experience in any hotel I have ever stayed in. I rented 2 rooms for my family so we could attend my sons college graduation. The first room had not been cleaned and when I reported it to the front desk, the front desk clerk never said a word to me. She picked up the phone, made me a new key and told me the new room number. No apology NOTHING! Horrible customer service skills - to be horrible I suppose she would have had to have them to begin with. The rooms were outdated, cabinet doors barely hangin... read more
Business response:
Melanie, thank you for choosing us while here for your son's college graduation. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Ma... read more
The toilet was clogged, there was extreme noises coming from the second floor, as if there was a bawl going on. The front desk lady was not cooperative. She lied to me, when she told me to go back for an extra pillow, and when I showed up to pick it up, she said, “oh I am sorry, but we do not have extra pillows. She had an attitude, as if I was bugging her. Seems like her personal phone was more important. I do not recommend this place at all.
Business response:
Edwin, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Roaches in the room, shower curtains molded, no Ice machine had to go to front desk to get a ice tray, didn’t have any clean dishes at the front desk
Business response:
We apologize for the cleanliness issues you experienced during your stay and the inconvenience we caused to you. We have shared your feedback with the housekeeping team in an effort to ensure we are well poised to serve you better on your next visit. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nothing is good at this place everything sucks and terrible
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My family and I booked two rooms with this property. On the day of the check in, we came in early, realizing that we may have issues with checking in by 12 am we specifically asked if there would be any unforeseen discrepancies with the company policy of we checked in after 12am. The front desk clerk advised we couldn't check-in early and there would be no issues in checking in after 12am and she would make a note of it for the next clerk who'd be coming in later. Upon our re-arrival to our dismay, there was only one room av... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apologies. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can bett... read more
location fine nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.