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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont stay here Dont stay here! Everything is dirty & the smell of smoke (supposed to be nonsmoking room)& mildew/musty is horrible. There was green paint spilled all over the bathroom floor& counters. The carpet was so dirty our socks were black. If i had any other hotels i would have left but everything was booked for the night. They also charge $100 deposit that no one tells you about until you check in. This place needs major overhaul!
Business response:
Dear Diana, We are sorry we couldn't give you a better impression of our hotel. The condition of your suite you describe is unacceptable and not representative of our quality standards. We have notified our Housekeeping team of your concerns regarding the cleanliness issues with the suite. Furthermore, we also apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address... read more
Loud and dirty. The room was very dirty, old, trashy, loud, and very shady. I definitely would not stay here again.
Business response:
Dear Guest, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you are assured that we will. Please stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
This hotel was filthy. After seeing it we canceled the rest of our stay. Debris/garbage in all the hallways, Huge stains on the carpet, cigerette burns on the counter tops and the smell of cigerettes was awful. The worst hitwl I have ever been in.
Business response:
Dear Angela, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better im... read more
The rooms smelled so bad. The smell of cigarettes didnt let me sleep. This place is ghetto and filthy
Business response:
Dear Tania, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. We will share your feedback with our team to prevent such problems. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying ex... read more
Like nothing was so discusted and offput when i arrived i could not even check in, i drove an hour way to check into a different hotel
Business response:
Dear Kyle, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impr... read more
I would give it a one. The room smelled like cigarette smoke. There were no clothes hangers available. People were yelling down the hallway. It wasn’t a pleasant experience.
Business response:
Dear Guest, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Honest opinion Words can not describe how disgusting this place is. I arrived at 5pm to check in and no one was at the front desk for at least 10 minutes. While I waited there a guest of the hotel was in the lobby talking on the phone making a complaint to corporate. She had her phone on speaker so I couldn’t help but to overhear the entire conversation. She obviously was in-between living situations and had been there for over a week. She complained of bed bugs, bad service, no toilet tissue, no towels, and a few other thin... read more
Business response:
Dear Thurman, we are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We are sorry for any frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.