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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn't stay at this property again bad experience with smoke issues.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area... read more
Room overall ok. No towels in bathroom. Bed hard and flat pillows. Pillows had no pillow cases on them. Hotel could use a refresh as it seemed a bit worn overall. Appeared to have low income families living there. Could hear kids running all over the place. Was reassuring to have Mr Glock locked and loaded.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Extended stay west worst hotel First off extended stay west where I was staying was horrible it's chubby lightskin girl who works at night in she was too busy playing in being ratchet ignoring customers having attitudes then she put me in 5 rooms bc the first three wasn't cleaned somebody was asleep in one of them that was supposed to be open for customers the Indian houseman kept walking in my room woke up middle of the night in he was trying to sneak out it is by far the worst of extended stays
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Don’t go there One of the worst the bed felt like a cardboard , microwave made crazy noise & place smelled !!!
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Rock and Roll Weekend When I made the reservation the location was perfect. The outside was so nice, the person who checked me in was great! But when I got to the floor it was trash in the hall. People running up and down the hall. Then I noticed the next night people actually reside at this hotel. I felt like I was in the projects!! Loud noise all night long and I had to be at an event 6AM. To make matters worst It was a bed bug in my bed. I had two bites!!! I hope I can upload this picture.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Bed bugs Woke up with welps and bites have sent 4 emails with no response.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature, as well we have not had any complaints of pests. However, our pest control provider has been notified, and we will have the room you occupied professionally inspected and treated if necessary. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
I didn't even stay my full night The only good thing about this stay is that I had a place to get dressed to go to the wedding i was attending. The paper thin walls magnified the noise so bad that i couldn't sleep. So we got up & checked out @ 2am. When i got there & used the elavator to go to my room it smelled like marijuana. I should have known my night wasn't going to be a good one. Very disappointed because the area is nice. They get you by being in a nice area... never again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
They’ll run you out, literally. At check in, we got there the same time as a pizza delivery guy and the girl rushed us through our check in. I asked for a later check out time when we leave the next day and she snapped at me “check out is at 11am or it’s an additional day”. Then she didn’t even give us our room number, I had to come back and ask for it. The next morning at 8am there was a bang on my door and someone saying “Miss!?” on the other side. I didn’t even make it to the door and he had it open trying to come in. He ... read more
Business response:
We cannot apologize enough for your experience while staying at our hotel. Normally our staff does a terrific job of responding to our guest, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us an opportunity to make this up to you on a future stay. We are positive you will leave with a more favorable impression. Sincerely, Hotel Management
Room discription was not same as room I recieved
Business response:
Richard, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.