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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good. Room was not ready upon arrival. Strong smoke smell throughout building. Woke up sneezing and coughing every day from something in the room. The building is falling apart in various areas. The staff is at least nice but seem complacent with everything coming apart around them.
Business response:
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Also, your experience is shared with our housekeeping department to do a deep cleaning of the property. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Very poor conditions. Not reflective as advertised.
Business response:
Cortney, thank you for being our guest. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Not good! The hotel was nothing as advertised. It was old and dirty. It seemed very sketchy.
Business response:
Christopher, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Ac didnt work properly. The elevator was filthy. The night staff seemed like they just hated their job. The only great thing was the daytime staff.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Toilets don’t flush Cringeworthy. Neither the toilet nor the bathtub worked correctly causing there to be a smelly present for housekeeping. It becomes a major problem when the hotel doesn’t have working toilets, I don’t think it’s too much to ask to get a toilet that works.
Business response:
Thank you for taking the time to share your feedback. Please accept our apologies for the difficulties you experienced with your toilet. We assure you that your feedback has been shared with our maintenance team and they are working to fix the problem immediately. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Don’t!!!!!!!!!!!!!!! This Hotel does not belong in the searchable list. I don’t know what they call it in North Carolina but in New York we call this a transient hotel. I asked several locals about the hotel, and they referred to it as a Trap-house, which might be going a bit too far. But just a bit. Only because we got in well after midnight did we even spend the night in the room. A room which stunk of- I don’t know what. We all slept in our clothes- on top of the beds.
Business response:
Scott, thanks for the feedback. We apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
You don’t ever want to be there I had a 2 day reservation, upon check in, I regretted ever staying there and changed it immediately to one night. There was trash everywhere. In one word Terrible
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
More info needed I had no idea there would be no room service if I didnt pay extra. If I wanted toe kitchen items, I had to ask fo rd them. The best part of the experience was the pleasant staff. Just not the experience or cleanliness I have had at other Extended Stays.
Business response:
We are sorry you didn’t like our hotel policy and regret the inconvenience caused by it. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The bed was uncomfortable, the pillows were way too hard, the sheets were rough, the towels were thin, the water was not hot, there was no shampoo. And the breakfast consisted of coffee and packets of instant cereal.
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. Please note, toiletries are available and complimentary at the front desk at any time. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.