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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were not able to stay at the property because we saw 3 roaches and a spider before we unpacked. We went immediately to the clerk to ask for a refund. We couldn't stay in such conditions. We're requesting our money back. The hotel only gave the deposit back.
Business response:
Dear Anthony,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The hotel was below average, and they had advertised a breakfast which was joke as they had poor coffee with a packet of oats and nothing more. False advertisement to lure people in with no facilities. The condition or maintenance of the rooms were as well poor.
Business response:
Dear Dhanya, We are genuinely disappointed to learn about the issues you experienced during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We also want to apologize for not meeting your expectations regarding breakfast. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope to have the opportunity to regain your ... read more
Staff was friendly but lobby and rooms were not very clean, and breakfast bar wasnt really existent just coffee and oatmeal
Business response:
Dear Zoey, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. We sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Considering our friendly staff,... read more
We love the pool, it was crystal crear, very clean and super big, the Hotel facility and the room was bad, and the receptionists at the front desk was very rude, i don't remember her name but i think that starts with a S
Business response:
Dear Angel, Thank you for the feedback about your stay at our hotel. It is nice to know you were pleased with our clean and spacious pool. However, we are sorry to know there were some concerns during your stay. We very much appreciate you bringing this to our attention, and we will address them appropriately. Your comments are invaluable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely,Hotel Management
I wanted a cheap place to stay and never again will I want that again. I picked the property because it had a kitchen in the room which was very convenient for me at the time. But, the bed was lumpy and uncomfortable, the bathtub was gross, I didn't notice housekeeping at all (in the hallway of the floor I was on) until day 3. The breakfast options were pre packaged snacks. The sign for the laundry room says to see front desk for change and soap. The front desk has neither. It looked like some glass was broken/shattered outs... read more
Business response:
Dear Dayna, Thank you for your feedback. We apologize for the issues you encountered with the bed, bathtub, housekeeping, and breakfast options. We also regret the inconvenience you experienced with the laundry room and the broken glass outside. We are addressing these concerns with our team to improve our services and maintenance. We appreciate your comments and are glad to hear that the front desk staff was courteous and that you found the stovetop useful. We hope to have the opportunity to better serve you in the future.S... read more
The property is under going some maintenance work. After checking in and headed towards the room, the clerk communicated part of what is being fixed. An elevator and omw to another elevator. I saw a patch of ceiling removed adjacent to their functional elevator. Sadly, i was given a room in need of some maintenance as well. The tub spout was barely on. The overflow trim plate was not in and the overall color of the bathroom was beige.....
Business response:
Dear Rory, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.