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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay at this hotel. The entire inside of the hotel is completely outdated my room was dirty the walls in my room had plastered holes where you could see the repairs, the tub was dirty, the carpet was dirty, the vinyl flooring was coming up for the money I spent the inside of the property should have been way better, the photos of this hotel is what they want it to look like, this place made me feel unsafe my entire stay. STAY AWAY FROM THIS LOCATION
Business response:
Dear Keshona, Thank you for sharing your remarks. Our main motto is to serve our guests with a clean and comfortable atmosphere. Please accept our apologies for not making it this time. Also, we have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the g... read more
Dont stay here This place is a dump
Business response:
Dear James, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Front desk was always not staffed, and you had to wait for someone to show up. Elevators near the lobby were not working. For utensils you had to go to front desk and ask and they were short of them.
Business response:
Dear Poonam, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our front desk service, elevator functionality, and the availability of utensils. Your comments are valuable to us, and we are sharing these issues to ensure a more seamless experience for our guests in the future. We appreciate your patience and hope to have the opportunity to serve you better on your next visit.Sincerely,Hotel Management
The facility is decent in many ways, but the corporate policies & lack of staffing make it a terribly inconvenient and annoying place to stay. Everything about it is done with a "half-assed" attempt, & it *could* be a nice place, if they'd provide breakfast staffing & decent supplies of necessities like pillows & towels. It is also nothing like what it advertises. Our room was supposed to have a king-sized bed, & a double-sized sofa bed, with two sinks in the bathroom & a spacious counter there. They were supposed to provide... read more
Business response:
Dear Sherry, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return; we hope to deliver t... read more
Lied to and Dissatisfied! The reservation was non refundable and then when I get to the hotel, I had to pay an additional 100.00 (hold). After traveling for 3 hours, I had to use the bathroom desperately, I was told the lobby bathroom was broken. The nearest elevator was also broken. The bed in the room was hard and uncomfortable as if you can feel springs in the mattress. The toilet was not cleaned properly and the tub was so worn, we didn’t feel comfortable taking a shower. Although the rug was dark, it too was dirty. Why ... read more
Business response:
Dear Yovonka, Thank you for choosing us. Our mission is always to provide a comfortable hotel experience to all our guests. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of flawless accommodation. Our concerned team is at work to check the areas you mentioned. Please feel free to speak to our front desk team; they will be happy to help you and improve your time here. Your feedback is instrumental in helping us enha... read more
No breakfast
Business response:
Dear Kailya, Thank you for choosing us. It is always our aim to provide a pleasant stay during your time with us. However, we are sorry for the disappointment caused by the breakfast choices that did not meet your taste. In response to your review, we will share your remarks with the team concerned. Our aim is to see happy guests. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.