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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was terrible
Business response:
Dear Larry, Thank you for sharing your feedback. We regret that the bed did not meet your expectations, as a comfortable sleep experience is essential. Your comments will be shared with the team to assess the condition of the furniture and make necessary improvements. We appreciate your input and hope to have the chance to provide a more pleasant experience in the future.Sincerely,Hotel Management
Every room had a smell, there was a roach in my room…switch rooms and the shower curtain rod was practically falling off…I would never stay here again!
Business response:
Dear Louis,Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant conditions you experienced during your stay. We understand this compromised your trust and impacted your stay. We take pest control and maintenance issues seriously and will address the situation with our team. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
Ressemble plus à un motel qu’à un hôtel. Odeur terrible dans le couloir. La chambre était sale. Mieux vaut ne pas parler de la salle de bain! Moisissures!!!! La douche date des années 70. Le petit déjeuner??? Café qui ne goûte pas le café, petits muffins industrialisés et barres Kellogg’s. Ne pas oublier une seule sorte de thé. Le tout, servi directement à l’entrée de l’établissement. Seul point positif, le personnel est bien sympathique. L’emplacement de «l’hôtel» n’est pas idéal si on veut faire une petite balade à pied le... read more
Business response:
Dear Ludzie, Thank you for sharing your thoughts with us. We're truly sorry to hear that your stay did not meet your expectations, particularly with regard to the room condition and the breakfast options. While we are glad to hear you found our team friendly, we recognize the importance of a comfortable and welcoming environment. Your feedback is being taken seriously as we work on improving our facilities and offerings. We look forward to the opportunity to exceed your expectations in the future and show you the full extent... read more
The paint in the shower was all peeling around the shower head wall. There were cracks in the tub. There were people sitting in the hallway all hours of the night and they were running up and down and screaming!
Business response:
Dear Gary,Thank you for being our guest and sharing a review. We apologize for the unacceptable room conditions you experienced during your visit. We will address these promptly to ensure our bathrooms meet our usual standards. Regarding the noise and disruptions in the hallway, we're deeply sorry that you were disturbed by other guests. Please know that we take your feedback seriously and will take necessary actions to improve our hotel's conditions and guest experience. We hope this unfortunate situation will not prevent y... read more
This hotel was filthy. The shower looked like it had never been cleaned, the hallways smelled like smoke and the floor in our room had white stains everywhere. I wish I could post pictures because it was truly unbelievable how gross this place was. Additionally, the “breakfast” was just packets of oatmeal.
Business response:
Dear Maria,Thank you for being our guest and sharing your recent stay experience. We are deeply sorry to hear that our hotel did not meet your expectations. The conditions you described are unacceptable and do not reflect our usual standards of cleanliness and quality. We are also disappointed to hear that our breakfast offerings were not satisfactory. We have noted all of your concerns and will address them appropriately. While we regret that your recent stay was not up to your standards, we value your input. We are committ... read more
"Is that mold" should never come up in a hotel room, even if the answer is 'no.' This entire chain of hotels is designed to lure you in and fulfill its luring promises in the cheapest, most technical way possible. It's like some evil genie is granting wishes, or more likely a lawyer. Here are some examples: Kitchen: No soap, dishes, cookware, flatware, or paper towels. If you want that stuff go to a Residence Inn. Breakfast: It's from 6:30 to 10, but the coffee runs out at 8:30 and no, we won't refill it. Legally this is bre... read more
Business response:
Dear Aaron,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We strive to offer a comfortable experience for all our guests, and your comments help us improve. We’re currently reviewing our amenities and breakfast offerings to better meet our guests' needs. Your feedback about accessibility and the condition of our facilities will be addressed promptly. We hope you’ll give us another chance in the future to provide you with a stay that reflects our commitm... read more
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.