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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Entire hotel smelled! Along a very busy road, and the whole hotel smelled of strong curry smell along with possibly marijuana. Smelled like someone was making lots of food. Breakfast was only muffins, packs of oatmeal and nutrigrain bars. Not worth the trip to the lobby.
Business response:
Dear Guest, We are sorry that your stay did not meet expectations. Providing exceptional service is our top priority, and we regret falling short in several areas during your visit. Our rooms are designed to offer a convenient home-like experience, and we understand how frustrating it must have been with the smell. Also, we regret that our breakfast choices were not to your taste. Your remarks have already been discussed with the concerned team for follow-up to ensure we enhance as we move. We hope you will return on your ne... read more
At check we were told about the grab and go breakfast and check out by 11am. Nothing else. The muffins were awful and bars were puny. There was no paper or pen in the room. Nothing to tell you what was available nearby. Housekeeping never came to the room. The sign for the hotel was hidden by a tree. It had no leaves, but there were so many branches we didn’t see it until we had passed the entrance which wasn’t marked.
Business response:
Dear Kristin, We apologize for the various issues you encountered during your stay with us. Your feedback is essential to us as we strive to improve our services. Providing comfortable accommodation is always our main motto. Therefore, we will address the concerns you raised about the quality of the breakfast and the oversight by housekeeping. We will also review the signage and entrance visibility to ensure a smooth check-in experience for all guests. Thank you for bringing these matters to our attention. Please give us ano... read more
Gross Smokey Overuse of disinfectant spray
Business response:
Dear Jennifer, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. Cleanliness and comfort are top priorities, and we deeply regret that the conditions did not meet your expectations. We understand your concerns regarding the odor, and we will work to address this matter to ensure a more pleasant environment for our future guests. Your comments are valuable, and we appreciate you bringing this to our attention. We hope you will consider staying with us again so we can prov... read more
The room smelled and everything looks dated like 30 years ago . Yall need to do better, I will not stay here again
Business response:
Dear Niasha, We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere remarks, and we hope to have the opportunity to welcome you back soon! Sincerely,Hotel Management
Our floor smelled like garbage. The room itself was fine
Business response:
Dear Andrea, Thank you for posting a review of your stay. We are glad that you liked your room; however, we are very disappointed if we overlooked some housekeeping areas with hallways. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Dirty bathtub/shower The bathroom tub was not cleaned.
Business response:
Dear Mark, Thank you for staying with us and for taking the time to leave your comments. Providing a clean and comfortable hotel is always our motto. We want to apologize for any housekeeping oversights in your suite's bathroom. We will check with our team to ensure we are reviewing the rooms and following the cleanliness measures as per our standards. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.Sincerely,Hotel... read more
BELOW AVERAGE HOTEL SEEMED OUT DATED. DOORS TO OUTSIDE WERE LEFT PROPT OPEN AND FLIES WERE COMING IN. PARKING LOT WAS NOISEY AT NIGHT FOR FIRST FLOOR ROOMS. I WAS DISAPPOINTED IN THE OVERALL ROOM APPEARNCE.IF I HAD BOOKED A 2 DAY STAY, I WOULD HAVE WENT ELSEWHERE FOR THE 2ND DAY.
Business response:
Dear VALERIE, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve.It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.