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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was disgusting! Orange peel under the bed so clearly not cleaned well, no shampoo in shower. The smell of must, smoke, and cheap cleaner was unbearable. The bed was so hard felt like plywood. Debated leaving in the middle of the night it was that bad.
Business response:
Dear Lisa, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Allow us to correct this for you on your next visit and also regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management
They need to do updates
Business response:
Dear Karla, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host yo... read more
Room was vibrating all night do to mechanical room below my room. Morning breakfast was not out two days out 6 on my stay. Walls and chairs had stains on them. Kitchen was the only plus
Business response:
Dear William, Thank you for taking the time to share your feedback with us. Please accept our apologies, as we never mean to disappoint our guests in any way. We understand your frustration regarding the various issues you described. Starting your day with a good breakfast is essential, so we regret that you didn't have a good experience. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope to welcome you back to show you the exceptional hospitality you deserve.... read more
Very outdated building. Stains on walls and chairs. Room vibrates all day long. Overall price is way to much. Found better options for same price down the road. Only good side was a kitchen and normal size refrigerator.
Business response:
Dear William, We appreciate your feedback and are glad you found the in-room kitchen amenities helpful. We apologize if you found the building outdated and encountered any cleanliness issues. Guest feedback is essential in our ongoing efforts to improve. We value your input and hope you'll consider staying with us again as we continuously work to enhance our guests' experiences. Thank you for choosing us for your stay.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.