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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival we met with a group of teenagers which appeared to be loitering outside main entrance appeari g to havw no real purpose other than to find a
Business response:
Thank you for your review. We are sorry if you were inconvenienced in any way while being here. We hope you will consider giving us another opportunity so we can make your next trip a comfortable one. Sincerely, Hotel Management
Nasty receptionists!!! Upon check in we had to wait 15 minutes because another guest was trying to get some fresh towels from the front desk. The receptionist went into the back room for 15 minutes and ignored everyone else while she was texting her boyfriend. Later on we asked for an ice machine the receptionist said oh, there are ice trays in the room. Who wants to wait for ice to freeze when you are thirsty now? When the other receptionist came in to change shifts we asked her if there was a Quick Check or Wawa in the are... read more
Business response:
Arthur, please accept our sincere apologies for the inconvenience you encountered while being here. We assure you a "rude" staff is not acceptable. Your feedback has spotted us the area of development, and we’ll use it to improve the level of our service going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Outside looks nicer than inside I try to write good reviews but this one is not. Lobby is small and needs work done, more like a motel style hotel. I expected more from extended stay since it’s a larger company and in a good neighborhood. Room was clean but again needed work done. The worst part was the pillows looked OK until I went to sleep and there was barely any stuffing inside it.. I tried to use any of the 4 cheap pillows and all were the same. Between that and the heater blowing hot stuffy air on me throughout the sl... read more
Business response:
Please accept our apology, and our assurance we are working to address the concerns you outlined. Although this is not a usual occurrence for us, we do apologize for the issues you encountered while here. Our goal is to provide a relaxing and comfortable experience for every guest, and we hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Reservation made but no room available I arrived at the hotel only to find out that there was only one room available but the maid had not cleaned the room and had left for the night. I had to pay 2 x the amount at a hotel about 20 miles away and I didn't get to sleep until 1am as a result. Never again will I consider this hotel,
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Kimber, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Depressing Hotel was not pleasant. No extra blanket in the room, bathroom faucets and countertop weren’t clean, bedding the opposite of luxury. The on-the-run breakfast used that chemical creamer - not even real milk for coffee.
Business response:
Mary, we truly apologize for the less than expected stay you had and for all the inconveniences you encountered while here. Your feedback has been shared with the respective teams in an effort to improve our service and facilities. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Asked for extra pillow and was told there was none and that they were all in laundry. Also made knocked on door an hour before checkout just to remind us of checkout time. Place is so basic, not even an ice machine.
Business response:
We are sorry for the issue you had with our housekeeping service and regret not meeting all of your expectations. We have shared your feedback with our team to ensure a better experience going forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Disgusting odors. Bathroom fan sounded like a jet engine and did nothing about the odor. Has not been updated since the 60’s. Bare minimum of everything. Knock it down. It’s a danger to the community.
Business response:
Namcy, we apologize for falling below expectations and your resulting disappointment with our service. We never want our guests to leave unhappy, and we apologize for letting you down. Your concerns in regard to cleanliness issue in your room will be shared with our housekeeping team. We hope you will give us another chance to demonstrate the excellent service we are typically known for providing. Sincerely, Hotel Management
Yuck. We had a short weekend stay for a family gathering. The only good thing to say is that the staff at the front desk was friendly. Everything else was subpar. Our room smelled faintly like last night's Indian food - that smell never went away - and the room was outdated and unappealing. The fridge was noisy. Because it is extended stay and not a regular hotel, they DO NOT CHANGE YOUR SHEETS AND TOWELS every day - if you want that, it costs an extra $10 per day. The linens do not smell freshly laundered. The towels are th... read more
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.