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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Given a smoking room when our reservation said non smoking, dirty towels and sheets
Business response:
Thank you for evaluating your stay. We are sorry that we were unable to accommodate you in the room of your choice and regret the housekeeping issue you encountered in your room. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced. We hope we have an opportunity to make it up to you on a future visit. Sincerely, Hotel Management
refreigerator and a/c very noisy . hard to sleep with all the noise. The staff was very nice and helpful
Business response:
Anne, we appreciate you taking the time to post a review. Although you were pleased with our friendly staff, we are sorry for that your good night’s sleep was disturbed due to the noise issue. We have shared your concerns with the maintenance team to take care of the issue and fix the problem immediately. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
What a bad experience !! The problem was that I did reservation via Expedia, for a room with 2 double bed , ( I received the confirmation from expedia to confirm that everything was OK ) 2 double bed because I was travelling with my daughter . The problem began when we checked in, they were no room available ,no room with 2 double as confirmed , also no room with 1 double bed . After some argument they finally give us a room (The room 125 !!). It was a room at 15 feet from the desk and the elevator, right in the lobby, so yo... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
smell so bad Horrible experience furniture was super smelly or air cigarette smell Could smell on shirts the after I left
Business response:
We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Convenient The hotel needs upgrades. The overall smell was stale. The toilet seat in the bathroom was broken .
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Our rooms had a terrible smell and the odor of cigarette smoke was obvious as soon as we walked into the hotel. Also in one of our rooms there wasnoshowee curtain
Business response:
Kathleen, we apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The beds are hard, the non smoking room stinks of cigarettes
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.