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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the $$$ My dog kept finding crumbs on carpet to munch on, obviously room was not vacuumed from previous hotel guest. Shower was either too hot or too cold, never stayed warm. With 3 electronic devices, could not access "free" wi-fi on any of them my entire stay. No PBS channel on TV, very limited selection of channels to watch. Rusted fridge/freezer.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced in your room and the inconvenience they caused. We assure you that we have discussed your feedback with the appropriate teams in order to improve our service and facilities. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Overnight stay. Clean, quiet, convenient, and relaxing
Business response:
Thanks for the wonderful feedback. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was such a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room was not ready at 3:00 check in time. The staff did find us another room that was ready quickly.
Business response:
Kerry, thank you for taking time to review our hotel. We're glad we were able to resolve everything to your ultimate satisfaction but we're sorry that your room was not ready at your arrival. Thanks again for taking the time to tell us about your stay. We hope to an opportunity to welcome you back again. Sincerely, Hotel Management
Stay away We were in town for a funeral and this hotel was terrible our room smelled horrible and was dirty the hallway smelled horrible of cigarette smoke and pot it was disgusting if you are given room 327 ask for a different room my parents stayed in the one next to us and it was just slightly better
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Slipped A Bit From Last Visit I used to live in the area and have lots of relatives here, so I had a quick overnight stay. The room was predictably fine. No luxury, but adequate. It was the peripheral things that bothered me. The desk staff was hard to find and seemed kind of uninterested. The morning coffee was gone quickly and not refilled. The sink had what appeared to be a cigarette stain on it. A tree branch had come down in the parking lot and was laying across two spaces. I felt that the place had slipped a bit since ... read more
Business response:
We are delighted that you chose our hotel for your stay and we want to apologize for our team's less than satisfactory response to your service requests. Rest assured that we take these reviews seriously. Your comments have been shared with the appropriate departments and team members to address these issues so that they do not happen again. We hope to have the pleasure of serving you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 4.2 star rating with 1,246 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.