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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is okay, just okay. Very affordable but staff are very rude and the rooms are always prepared when you walk inside. I want that socks left in the bed and a dirty shower. The breakfast is very minimal only my friends and my coffee. 3rd Floor reeks of smoke
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback has been discussed with all teams to ensure we deliver top-notch services going forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections in the future. Please give us another opportunity to provide you with a better experience on your next stay. Sinc... read more
No coffee maker in the room. There was one tissue in the box. Would like four pillows on the king bed as they are European style pillows.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback regarding the oversight is shared with the housekeeping team to be more diligent going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Have stayed several times in last 3 weeks. This is the first time that check in was extremely slow. New employee didn’t see payment info. Room carpeting, refrigerator was dirty. Previous visits were very satisfactory rooms were clean
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had with your check-in. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
The location was good for our needs. We just needed the room overnight. The staff was friendly.
Business response:
Thomas, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our location and that you also appreciated our associates. Thank you once more for your review. Please come back and see us again soon. Sincerely, Hotel Management
I like the little kitchenette and there was a desk with enough lighting. But granted that’s all I needed for this day. I did not sleep over I just needed a place during the day to do my studies open till midnight.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your fully-equipped kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
They went out of their way to make sure all was as hoped for.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The people at the front desk were helpful and friendly. The location being so close to the Garden State Parkway couldn't be better.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're delighted to know you were impressed with the service provided by our associates and that you loved our location close to the Garden State Parkway. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Business response:
We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.