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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds needs update. Bathtub needs update. No proper closet space. Dresser needs update. Pillows need update. Kitchen needs update.
Business response:
We sincerely apologize that our facility fell short of your standards. Your feedback considering the updates needed to enhance our property is discussed with the appropriate individuals in an effort to enhance our service level and facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The floors coming out of the elevator on the third floor are curling up. The front doors are heavy but the handicapped door opener works very well. Overall nice stay for a quick night.
Business response:
Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. Your feedback for the elevator and the door has been shared with the maintenance team for review and action. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Great staff Donnie and michelle were very helpful and friendly
Business response:
Sean, thank you for the glowing review of Extended Stay America. It is so great to see your comments specific to our staff members. Donnie and Michelle are definitely favorites of our guests, and we will make sure to recognize their efforts as well. We appreciate your business and look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Since it was an extended stay they allowed pets and smoking in some of the rooms which made the hallways smell a little like dog urine and cigarettes. I had booked a non smoking room and they told me because of Expedia there were none available so we had to stay in a smoking room that smell of cigarettes.
Business response:
Thank you for reviewing our hotel. We are sorry for not accommodating you in the room of your choice and for the odor issues you encountered during your stay. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
First time experiencing a lonnng delay payment check in info did not appear on hotel computer took over an hour before being able to go up to room
Business response:
Thank you for being our guest. We apologize for the issue you encountered at the time of check-in. Your feedback has been shared with the appropriate team s to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Check in was excellent. Room was large and spacious and the lighting was good to continue my work responsibilities.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and our accommodations and service were to your satisfaction to work peacefully. We look forward to sharing your positive feedback with our team. It was a pleasure having you as our guest and hope to see you soon whenever your travel brings you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.