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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and sticky floors. Behind the bathroom toilet was dirty and on the ceiling of the shower. Hair that wasn’t mine was on the comforter
Business response:
Dear Cara, Thank you for staying with us and reviewing your experience. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each room for our guests flawlessly. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Not a Real Extended Stay Definitely not the Extended Stay America experience I had at previous locations. This place is ran by New adults with no work experience. They were rude and unprofessional. The housekeeper chatted profanities on the phone as she cleaned the rooms, the girl that checked us in was rude and they didn’t check reservations before walking in. The room was dirty and dusty. Had to pay early check in fee for a dirty room. The trash can hasn’t been cleaned in I don’t know how long. Bathroom smelled like urine.... read more
Business response:
Dear Jordon, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Room reservation issues and roaches in the room We checked in around 1:30 am and they were not going to honor our reservation because it was check is between 3pm and midnight. But because I had already paid for the room they were able to honor it. The staff was very nice friendly and great customer service….. but they were very close to not giving us our room…. And we are a family of 5…and there where roaches in the room.look are deceiving because on hotels.com the hotel and the rooms looked very nice and clean and simple.
Business response:
Dear Guest, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,303 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.