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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude clerk Clerk in the morning of Sunday check out is mean
Business response:
Dear Pearline, Thank you for staying with us and sharing your experience. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Never again The staff was very friendly and helpful but sadly the hotel was gross. There were roaches in the room and the floor looked as though it was never cleaned.
Business response:
Dear Guest, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. As you mentioned that you liked our friendly staff, we request ... read more
When we arrived to our room there was hair on the bed. A big stain at the head of the bed. Notified front desk and she moved us to another room. Checked bed there was hair on it as well, bathroom sink, and bathtub were full of hair. Toilet had pee stains on it the mirror in bathroom was not wiped it had splash marks all over it. We asked front desk for new sheets and blankets. We bought cleaner to clean the bathroom cause it was to late to move any where else. We stated the full 2 days. Front desk in the morning said they we... read more
Business response:
Dear Ronald, We appreciate you staying with us and taking the time to write a review. We understand your disappointment and frustrations with the condition and upkeep of the room, and your remarks are shared with the concerned person for further action. Please allow us to check with the team to see what went wrong and ensure it is not repeated. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management
Just Okay We had to book our stay on short notice so we paid a much higher rate than normal and unfortunately the hotel was nowhere near even a less expensive rate. It was one of just a couple hotels with vacancy in Redlands so we had little choice. The front desk staff and check in was acceptable. The hotel though for only being a few years old is in very bad shape. The elevator was dirty (like the carpet hadn’t been vacuumed in a few days). Our rooms were superficially cleaned but the floor had some crumbs and the bathroom... read more
Business response:
Dear Jason, Thank you for taking the time to share your comments about your recent stay with us. We sincerely apologize for not meeting your expectations. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve.Sincerely,Hotel Manage... read more
Arrived an hour after checkin. Room not ready. Overbooked. Customers with reservations turned away
Business response:
Dear Carmen, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not normal, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,303 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.