Extended Stay America - Redlands

Jordon 

on Expedia

2 years ago

Not a Real Extended Stay Definitely not the Extended Stay America experience I had at previous locations. This place is ran by New adults with no work experience. They were rude and unprofessional. The housekeeper chatted profanities on the phone as she cleaned the rooms, the girl that checked us in was rude and they didn’t check reservations before walking in. The room was dirty and dusty. Had to pay early check in fee for a dirty room. The trash can hasn’t been cleaned in I don’t know how long. Bathroom smelled like urine.... read more

Anonymous 

on Expedia

2 years ago

Room reservation issues and roaches in the room We checked in around 1:30 am and they were not going to honor our reservation because it was check is between 3pm and midnight. But because I had already paid for the room they were able to honor it. The staff was very nice friendly and great customer service….. but they were very close to not giving us our room…. And we are a family of 5…and there where roaches in the room.look are deceiving because on hotels.com the hotel and the rooms looked very nice and clean and simple. 

Anonymous 

on Expedia

2 years ago

DIDN'T SLEEP ONE WINK - Light kept turning on I was here for a race. Had to wake up at 3AM. I went to bed at 8pm and didn't sleep for even an hour. The light in the room continued to turn on by itself. It turned on 10 times throughout the night and I had to keep getting up to turn it off. This was by far the worst hotel experience I've ever had. I could not perform during my race because of it. The staff was nice and everything was clean but isn't the point of a hotel that you SLEEP THERE?