This profile has been claimed by the business owner or representative.
Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They cancelled our res. Overbooked. Drove 5 hours and was told our res was cancelled!
Business response:
Dear Sam, We deeply apologize for the inconvenience you faced due to the cancellation of your reservation. We truly regret the difficulties this caused and hope you will accept our apologies for failing to inform you prior to your arrival. Please know that your feedback is valuable, and we will use it to improve our reservation procedures to prevent such issues in the future. We hope you'll consider giving us another chance to provide you with the seamless visit you should always expect from us.Sincerely,Hotel Management
Have a backup plan!! We called earlier in the day to make sure we would could have a late check in. We were told yes of course you’re checked in and paid so just come right in! When we arrived after hours and hours of driving we went to check in and the front desk was empty! Not a single person to check us in so we had to leave and didn’t get home until 4am. Terrible place! I have never been to a hotel and not being able to check in because the front desk was vacant.
Business response:
Dear Ohad, Thank you for your review. Please accept our sincere apologies for your experience with our hotel. Your valuable feedback will be shared with our team, and we will take measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope to welcome you back soon!Sincerely,Hotel Management
The Good, the Bad, and the Surly The woman at the front desk was obviously lacking in customer service skills and/or training. I felt like I was bothering her by expecting her to do her job. When we arrived in our room we discovered that it had not been cleaned. The sheets were rumpled up and piled on the bed. (Mind you, it was 9:30 at night when we checked in.) We made our way back to the lobby. My wife was almost squished by an ADHD elevator door. It remain open for about five seconds before it would slam shut forcefully. ... read more
Business response:
Dear Perry, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness concerns you experienced with your first room. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. Thank you for appreciating the excellent water pressure in your room and the service provided by the restaurant team.... read more
I usually do not leave reviews but this time I had to do it. There were a lot of cockroaches around the refrigerator area during the night. Also the pillows one of the pillow had a big yellow staon on it.
Business response:
Dear Luis, Thank you for being a guest at our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much-improved experience.Sincerely,Hotel Management
We arrived to the hotel and were told that our reservation didn’t matter because they overbooked the hotel. The front desk woman told us that we could either leave or sleep in a “dirty room with no sheets.” When another woman came in and complained about the overbooking, the front desk woman yelled at us all to “kiss [her] a**,” before she proceeded to slam shut the front desk. In addition, we were charged $170for not cancelling our room, despite the front desk woman telling us she “doesn’t need” our reservation number becau... read more
Business response:
Dear Ella, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We understand your disappointment and apologize for any inconvenience you encountered. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and request you reach out to us at the hotel and connect with the General Manager. You have our assurance that we... read more
Disgusting The room was so dirty didn’t even stay the night. Dirt on the walls and blinds were covered and dust and sticky stuff. Blood stain on the sheets. The beds were so uncomfortable. The shower was even dirty.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Front desk was very good the lady in front was very welcoming and friendly..but far has the room very dirty black hairs all over the bed the room was very bad. R et e er have u ever gotten a room like that there before never I don't think I will b staying there again
Business response:
Dear Denise, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this was an isolated issue. We appreciate your comments about our front desk team. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
unprofessional when we got there we had to be walked to our room cause none of the keys worked and they wouldnt work until 1:30am because of an audit being done.
Business response:
Dear Tyler, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you faced during your recent stay with us. We understand that the key card issue was frustrating and unprofessional. This is certainly different from the level of service we aim to provide, and we're taking steps to ensure it doesn't happen again. We appreciate your feedback, as it helps us identify areas for improvement. We hope to welcome you back in the future, where we can provide you with the excellent experienc... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,303 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.