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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I informed the front desk at check in I would probably have a late check out and I was ok if I needed to pay the extra 25 dollars, but i wanted to wait until I was sure because i was working and my husband and 6 month old was going to be hanging out in the room until I was off. She said she would put in a note for the mornings so they had an idea of what was going to possibly happen. I went to work and recived a call from my husband that the house keeping said he needed to be out no later then noon (latr check out is no late... read more
Business response:
Amanda, thank you for being our guest. Please accept our apologies regarding the difficulties you and your family had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel... read more
The front desk people were fabulous both day shift and night shift
Business response:
Thank you for reviewing your stay at Extended Stay America. Hospitality is what we do best, and we appreciate you for acknowledging our efforts. We will certainly relay your comments to our front desk team. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management
Hot waterv wasnt hot. Warm but only on full hot no pots pan and. Such in. Room you have to ask. For. Them. But. Did not inform. Me. When i checked in. .... so i went and bought what i needed ......
Business response:
Dave, thank you for staying at our hotel. We are sorry your visit was not a pleasant one and regret the hot water issue in your room. We are reviewing this with the appropriate team. Also, we apologize our dishware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will choose us again in the future for a better experience. Sin... read more
Checking in was a joke Check in time was supposed to be at three. I got there at 4p. Waited in line there was one person ahead of me. There was two employees at the counter neither one acknowledged that I was there. One was just doing papers. Once the person in front of me was helped as I was waiting for the employee to call me up another customer who has already checked in cut in front of me and wanted a hair dryer. Instead of telling the customer that I was there first she proceeded to help that customer and ignored me not... read more
Business response:
Thank you for being our guest. We are sorry for the unpleasant experience you had with our associates. We are extremely concerned to read your comments and have taken appropriate measures to ensure this is not repeated. We also apologize your room was not ready upon arrival and regret the inconvenience caused. Your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and ac... read more
It takes zero effort to be friendly. Terrible customer service. Zero friendliness with the staff. Entire place was dirty. Room wasn’t bad. Had a kitchen with a fridge. Price was good. Can’t check in before 3. We were 15 minutes early. Would avoid this place because of the bad customer service. The room was good.
Business response:
Thank you for the feedback. We are pleased you liked the fully-equipped kitchen as well as the value we offer. However, we are sorry for the service and cleanliness issue you encountered. We understand your frustration and have shared your comments with the appropriate teams to ensure it is not repeated again in the future. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Ok hotel It was exactly satisfactory for the price.
Business response:
Thank you for choosing Extended Stay America. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Easy to get to and fast Access to where you wanna go, shops close to,also close by the freeway
Business response:
We want to extend our gratitude for taking the time to review your stay at the Extended Stay America. We are glad you enjoyed our convenient highway location and appreciated the many shops nearby. We are delighted you included us in your travel plans and hope to welcome back on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.