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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good price Check in was easy. Lobby closes at 11pm. Room was spacious and clean overall. Good price and location. Bed was not very comfortable at all and shower pressure was a trickle. No onsite vending or store.
We were there for a medical service. The location is very good for hospital access. The hotels is basic, more motel 6 than upper end. Had a small kitchen with no dishes or anything else. Service was non existence. Location good, hotel not so much.
Business response:
thank you for being our guest. We are pleased if you enjoyed your stay overal and that our location was perfect for your needs. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Location
Poor housekeeping Room was decent. Dog fur and filth all around the night stands and under the bed. It looks like its been months since they deep cleaned the room. Not a good feeling.
Business response:
James, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you had a pleasant stay overall. However, we apologize for the mistakes made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management
Great plave to stay last moment . Many extended stay were not consistent and wife and i loved hotwl. Veey friendly and clean.
Business response:
Michael, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
I thought no smoking allowed Clean, nice hotel. However, as soon as you walk down the hallways to go to your room, you can smell marijuana. I hated it. We couldn't sleep & I was very uncomfortable because my 11 year old son was there too. Left the hotel with a headache.
Business response:
Esther, we appreciate your evaluation of your stay. While we are glad you liked our well-maintained property, we do regret reading about the inconvenience you experienced in the hallways. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We hope you and your son will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Clean, great tv, comfy bed, not noisy…had micro wave but no dishes utensils etc to warm up food. Staircase to entry had very odd smell, but room was pleasant
Business response:
Bruce, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our comfortable accommodations. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
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Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,892 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.