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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spacious and well appointed. Very good place for the working traveler. Felt secure.
Business response:
Clark, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our spotless, spacious accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Todo bien muy amables todo limpio muy buena atención al cliente
Business response:
Your kind comments and excellent review are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates, and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Second time at an extended stay and once again the room was filthy.
Business response:
Thank you for reviewing your stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. We are meeting with the housekeeping team to keep this from happening again. We were glad to have you as our guest once again and hope you will allow us another opportunity to provide you with a better stay. Sincerely, Hotel Management
Dogs They allow pets and you hear barking dogs a lot. If your a pet person great place for you and your pet, would not recommend if don’t like animal noise.
Business response:
Michael, thank you for being our guest. We are sorry for the dog barking you encountered and regret the inconvenience caused. We wish we had known about this problem as we would have done our best to ensure you were comfortable. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
The noise at night made it hard to sleep. The refrigerator, upstairs above was working around at 3am, and the room fan we like to use for white noise turned in and off unfortunately. Price was fair and the location good.
Business response:
Thank you for staying with us. We are sorry for the situation you described regarding excessive noise and regret that it impacted your overall stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we will share your concerns with regard to the fan in your room with our maintenance team to fix it immediately. On a positive note, we are happy you liked our location and the price we offer. We hope to have the chance to make it up to y... read more
I informed the front desk at check in I would probably have a late check out and I was ok if I needed to pay the extra 25 dollars, but i wanted to wait until I was sure because i was working and my husband and 6 month old was going to be hanging out in the room until I was off. She said she would put in a note for the mornings so they had an idea of what was going to possibly happen. I went to work and recived a call from my husband that the house keeping said he needed to be out no later then noon (latr check out is no late... read more
Business response:
Amanda, thank you for being our guest. Please accept our apologies regarding the difficulties you and your family had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,224 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.