This profile has been claimed by the business owner or representative.
Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad service and experience 1am someone knocked at our door telling us she is from extended stay america and to bring our kids down at 9am. we complained at front desk at 8am about the encounter at 1am and the employee was the one mad because he feels we are accussing them but we just tried to tell them about the incident so they are aware but no apology was given to us ad he was rude. no housekeeping if you stay less than a week. you take out your trash yourself and bring down dirty towels. we complained that our chair and t... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments as a training tool to coach our entire staff to ensure that each guest receives professional customer service and that we are responding to guest needs in a timely manner. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in t... read more
No room service. Poor quality mini breakfast. Substandard air conditioning and heating. Rude staff.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as making sure each guest receives professional customer service. Your feedback is very impor... read more
Not a good stay My sheets were never changed. Stuff left in the hallways. things breaking.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. We would love to have another chance to pr... read more
The amenities do not justify the cost in my mind. It as convenient for our particular situation. The front desk staff was not particularly friendly or professional.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to meet your expectations. In response to your feedback, I will make sure we are providing each guest with professional customer service and a comfortable room. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not good for corporate stay I made this reservation for a new employee that was in town for training. She was anything BUT pleased. Rooms were outdated and unclean. Bad overall atmosphere. Will not utilize this facility in the future. The same employee is in town this week for more training... I made her reservation (for the week) next door at the Residence Inn.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly cleaning and inspecting our rooms prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not doing that again My girlfriend went downstairs at 9:45AM to find some coffee. There was only half a cup left out of the 3 thermoses, so she went to the front desk to ask if they were brewing more. The employees were arguing in the back office, and when an employee finally came out he was very rude and snapped at her that breakfast ended at 9:30. The phone rang and he snapped at that person as well. It's too bad their daytime shift is so disfunctional because the night time employee was delightful, although he was also fr... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure that each guest receives professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst Extended Stay!! The room looked like someone threw a bunch of hand-me-down furniture together. The staff while we were there should NOT have "people jobs"!!!! We went down to get dishes & another blanket for our room... 1 gentleman completely ignored us, and the one that did "help" us apparently was unable to grunt more than one or two words at a time! I'd rather pay triple the rate and stay elsewhere than to stay here again!!! On a positive note... we called back the following week due to an incorrect charge, and the ... read more
Business response:
Thank you for your review of your stay. I sincerely apologize that your experience was not to your expectations. In response to your feedback, I will make sure we are closely inspecting our rooms prior to guest arrivals and providing each guest with professional customer service.
Bare bones Be prepared, you are renting a bed, a TV and a shower. You need to request anything else such as a hairdryer, a cup for water, etc. I paid extra for a non-smoking room (which is ridiculous) and my room smelled like cigarette smoke and marijuana. Every time I came into the room, I had to immediately open the windows to air out the smell.
Nothing Fancy This hotel was more like a $59/night hotel and we paid $158. Very "Plain Jane".
Business response:
Carl - I am sorry to hear that you were not pleased with the value provided at our hotel. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.