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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even for the price. Not worth it. We came with friends for valentines weekend. Rooms were pricey at most hotels so decided to stay here. Really just expected a clean comfortable place to sleep and shower. We were however very disappointed with the customer service. 1). Room smelled like old fish. We would have had to leave for an hour to have it ionized. No other rooms available. 2) Had no kitchen supplies. Found out at checkout that front desk was supposed to call us shortly after check in to offer kitchen supplies. No one ... read more
key are mess up! room key didn't work when we needed it the most around 8pm while it was raining hella hard. we had to wait too long in front desk to get another key becos of one drunk guest and it was frustrating.
Freezing nightmare! My children and I spent the first two nights with out heating. I reported that the heater was not working with in the first ten minutes after we checken in. They told me they will fix the problem the next day, then the next day they told me that they didn't have any one to repair the the heater. We spent two nights with no heater during extreme cold weather conditions. Additionally, until the third day we were provided with plates and silverware. I ask for extra towells, but we never got them. In a fe... read more
I was there for business, the beds were rock hard, the rooms were dirty. The breakfast was not sufficient to even be called breakfast!
Business response:
I appreciate you taking the time to write a review of our hotel. I am sorry that you found your bed to be hard and your room to have some cleanliness issues. I will be meeting with our staff to ensure these issues do not continue in the future. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. Thank you again for your feedback. We hope you will stay at our hotel, or any of our other brand locations in the future.
Bare minimum Not much in way of kitchen supplies. Hotel does not have enough towels to get fresh ones when you need them even though you don't get maid service. Staff was great
Business response:
Thank you so much for taking time to post a review of your recent stay with us. We apologize that you were not notified that we keep additional kitchenware at the front desk. We store kitchenware at the desk so that we can ensure everything is properly cleaned and in working order. We will review your feedback with our front desk staff to make sure our guests are fully informed of our amenities during check-in. We are disappointed to hear that we could not accommodate your towel request. We are working with our housekeeping ... read more
Wow So the original staff on the first day was great!!! Youg girl and the manager lady with her coffee cup. The room smelled atrocious. The bed was equivelant to sleeping on plywood. The older gentleman coped an attitude when I was trying to check out in the morning.
Business response:
Thank you so much for taking out time to let us know about your recent stay at our hotel. I am truly sorry for the condition of your room. This is something we are working to improve to ensure our guest rooms are cleaned properly upon check-in. As well, I am sorry for the morning staff's attitude, but am glad that other members of our team provided you with great service. We hope you will choose to stay with us again in the future.
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.