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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of Glen Allen, Virginia near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two-bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, and fitness center.Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of... read more
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pro: Good location. Con: No towels were provided. The bed was advertised as a queen, but was actually a full. Somebody's half-eaten container of soup was in the cupboard. The people next door must have been smokers as the bathroom smelled strongly of cigarettes every evening.
Business response:
Thank you for sharing your detailed feedback. While we are glad our location worked well for you, we apologize for the smokey experience and that you were unable to experience a good nights' sleep in your bed. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Bar your Door Great room, very spacious and comfortable. Front desk staff very helpful and friendly. Cleaning staff not so much. One lady on the cleaning staff entered my room almost an hour before checkout. I was naked and sleeping and I don’t know how many times she knocked but she came in the room past my bags and other belongings. Very invasive and no apology or professionalism when I woke up to her in my room and was extremely shocked. Hard to imagine sleeping soundly there again...and why must all the motels try to rus... read more
Business response:
Thank you for sharing your evaluation with us. Although you had a comfortable stay in your suite and liked our front office team, we are sorry for the inconvenience caused by one of our housekeeping associates. We will utilize your comments to enhance our service level. We hope the positive aspects of your stay will bring you back to us in the future. Sincerely, Hotel Management
Price was reasonable. Seemed like I smell the presence of cigarette smoke though it is supposed to be a smoke free facility and the hallway carpet could be cleaner. Maybe you could use some kind of air freshener in hallways to give a fresher smell.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Business response:
Thank you for your review.
Business response:
Thank you for your review. Please feel free to contact us at rga@extendedstay.com.
Cigarette Smoke smell. This hotel has almost what I'd be looking for in this type of property. Almost, but it must have been a smoking hotel. I selected this location based on their posting it was a nonsmoking hotel.
Business response:
Thank you for the feedback. Although you liked our location, we apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
We stayed here because it was dog friendly and we had 5 people. There were stains on the carpet, the pull out couch mattress was stained badly. There was also a few of some type of insects in the room. The outside area people did not clean up their dog poop and there were cigarette butts everywhere.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Very clean and friendly staff
The room was nice and the staff was helpful. The property misleads people into reserving and staying there by saying they have amenities such as laundry facilities but they don't have laundry facilities. I was planning to stay there long term but I didn't have a car to go to the laundromat they were sending people to. Also, the key cards work great to get into your room but they do not work to get into the building. This was a huge inconvience.
Business response:
Thank you for being our guest. We are happy to know you liked your well-appointed suite as well as our courteous associates. However, we are sorry for the inconvenience you had due to the laundry facility and our key cards. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 4.2 star rating with 398 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.