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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap but so so only The room doors are hard to close and there are a lot of dust accumulate around the a/c vent
Business response:
Dear Raymond, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
It was tidy only 2 towels in bathroom. No extra pillows or sheets for pull out sofa
Business response:
Dear Erica, Thank you for choosing Extended Stay America and sharing your recent experience. We are glad you enjoyed most of your time with us, and we apologize for the mentioned concerns which kept you from having an outstanding stay. Thanks for bringing these issues to our attention, and we will follow up to ensure we are well-poised to serve you better during your next visit. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Not real dirty but not the cleanest. No wash clothes.
It was quiet and clean enough. I didn’t like I couldn’t find the entrance to the lobby and it looked like an apartment complex instead of a hotel/motel
Business response:
Dear Lawrence, Thank you for your review of Extended Stay America. We're pleased you found your room quiet and clean during your stay. We apologize for any confusion regarding the entrance to the lobby, and we'll work to make sure our signage is clear in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely,Hotel Management
No dishes in the room. Hotel is in disrepair. Location is quiet and plenty of food options nearby.
Business response:
Dear Chris, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management
Desk person, Precious, was very welcoming, courteous, and friendly.
GM Leslie Small was really helpful and all the staff was very helpful
Business response:
Dear Manthan, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. Thank you for your kind compliments about Leslie Small; we will enjoy sharing your remarks with her. It was our pleasure to host your visit, and we hope you will revisit again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 818 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.