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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average
Business response:
Dear James, Thank you for choosing us and sharing your feedback. We appreciate your feedback and are glad your experience was average. We continuously strive to improve our services, and your input is valuable. If there's anything specific you feel we could enhance or if you have suggestions for improvement, please let us know. We hope to welcome you back and provide you with an even better experience in the future. If you have any additional comments or concerns, feel free to share them. Thank you for taking the time to sha... read more
Issues Well had trouble with checking in. Had to call hotels. Com to take care of my issue. Then little noisy outside around 1230 am. Then we had a little fire alarm issue. Not their fault. But I have stayed here a few times and it just doesn't feel secure to me.
Business response:
Dear Brent, Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. The efficient front desk team is always here to help you; never hesitate to connect with them. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Property was in a nice location and close to everything!!
Stayed a week had roaches in room breakfast was very limited but service was good
Business response:
Dear Gary, Thank you for choosing our hotel and posting your review. While we are pleased that you loved our associate's hospitable service, we apologize for the inconvenience you encountered in your suite. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. Moreover, we are sorry for not meeting ... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 842 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.