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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of Glen Allen, Virginia near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two-bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, and fitness center.Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of... read more
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home away from home! This was my first time stayi g hete. It was really a hoyous get away. My son and i tryly enjoyed it. He was able ti do his workouts in the area provided just as ifhe were qt home. All the staff was nice and family orientated!! I look forward to staying again.
Business response:
Dear Guest, thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you and your son again soon. Sincerely, Hotel Management
Probably should’ve done my research The room was fine. Remotely clean. I think I was turned off to the cleanliness of everything outside the hotel room.
Business response:
Dear Jeannie, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely Hotel Management
The room itself was clean and smelled fresh. The hallways had a strong odor. Towels were very poor. Decor is very outdated. Staff was very friendly
Business response:
Dear Kathy, we are happy your overall experience was pleasant, and you liked our well-maintained rooms and friendly customer service. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We look forward to welcoming you soon for a flawless stay. Sincerely, Hotel Management
I like it.
Business response:
Clara, thank you for selecting Extended Stay America and sharing your experience. We are delighted to know that we exceeded your expectations and you enjoyed your stay. It was a pleasure to host your visit. We look forward to seeing you soon! Sincerely, Hotel Management
Like the area but carpet in room was dirty and vent smell moldy
Business response:
Anthony, thank you for taking the time to share your feedback. We are pleased that you had an overall good time, but we are sorry for the cleanliness issues you experienced during your stay. We regret the inconvenience you had and have appropriately addressed your concerns with our housekeeping team. We hope to have another opportunity to make your next visit much better. Sincerely, Hotel Management
Leaky kitchen faucet. Unstable toilet. Lukewarm water. Ineffectual bath towels
Business response:
Rosemary, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the maintenance issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 4.2 star rating with 398 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.