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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like the area but carpet in room was dirty and vent smell moldy
Business response:
Anthony, thank you for taking the time to share your feedback. We are pleased that you had an overall good time, but we are sorry for the cleanliness issues you experienced during your stay. We regret the inconvenience you had and have appropriately addressed your concerns with our housekeeping team. We hope to have another opportunity to make your next visit much better. Sincerely, Hotel Management
My room was very nice especially the kitchen - very convenient and had what I need to prepare a quick snack. I was on business so I didn’t have the opportunity to see if the property had any amenities. I took a quick look but did not note any. Overall it is kept up well. Common corridors exhibited the need for some carpet cleaning but not too bad. A couple stains on the carpet in my room but again not bad. Breakfast was minimal with just packaged muffins, granola bars, oatmeal packets, coffee or tea. That’s it. And you take ... read more
Good location
Staff was very helpful. Shower and towels adequate, but not great. Bedding and pillows nice. For the price, would stay there again.
Business response:
Susan, thank you for evaluating your stay with us. We are glad you were pleased with our well-kept accommodations and that our suites provided all the comforts that you expected. We are also delighted to learn that we were able to meet your expectations at a great price and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Managem... read more
Leaky kitchen faucet. Unstable toilet. Lukewarm water. Ineffectual bath towels
Business response:
Rosemary, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the maintenance issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Carpet full of dog hair. Noises, customer having arguments at 3:00 am
Business response:
Eduardo, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel, Also, we apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. We hope you will allow us another opportunity to provide you with a better experience... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.