Extended Stay America - Richmond - Glen Allen - Short Pump

Kurt 

on Expedia

3 years ago

My room was very nice especially the kitchen - very convenient and had what I need to prepare a quick snack. I was on business so I didn’t have the opportunity to see if the property had any amenities. I took a quick look but did not note any. Overall it is kept up well. Common corridors exhibited the need for some carpet cleaning but not too bad. A couple stains on the carpet in my room but again not bad. Breakfast was minimal with just packaged muffins, granola bars, oatmeal packets, coffee or tea. That’s it. And you take ... read more

Steven 

on Expedia

3 years ago

Good location 

Susan 

on Expedia

3 years ago

Staff was very helpful. Shower and towels adequate, but not great. Bedding and pillows nice. For the price, would stay there again. 

Kristine 

on Expedia

3 years ago

Nice area. Room was spacious. But there were no towels. Just washcloths and the bathmat floor towel. Went to the front desk, all they could offer was 4 additional washcloths. Told to come back the next day. 

Susan 

on Expedia

3 years ago

The property did not match the pictures on the website. It was very dated. Our room was missing several items that we had to request 

Eduardo 

on Expedia

3 years ago

Carpet full of dog hair. Noises, customer having arguments at 3:00 am 

Mary 

on Expedia

3 years ago

This was not like other Extended Stay places we have encountered. We couldn't find the office at first, because there was no signage. When we checked in, we were given a third floor room, and the front desk clerk said we were lucky because the elevator was working in our section of the building. The property looked dirty (carpets in hallways and room were stained and worn, walls and doors were grimy, outside picnic area had no grass and overflowing trash can). It just seemed like the whole place was not kept up. We had one t... read more