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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of Glen Allen, Virginia near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two-bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, and fitness center.Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of... read more
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location
Staff was very helpful. Shower and towels adequate, but not great. Bedding and pillows nice. For the price, would stay there again.
Business response:
Susan, thank you for evaluating your stay with us. We are glad you were pleased with our well-kept accommodations and that our suites provided all the comforts that you expected. We are also delighted to learn that we were able to meet your expectations at a great price and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Managem... read more
Nice area. Room was spacious. But there were no towels. Just washcloths and the bathmat floor towel. Went to the front desk, all they could offer was 4 additional washcloths. Told to come back the next day.
Business response:
Kristine, thank you for your honest evaluation. We are glad you were pleased with most aspects of your stay. However, we regret not meeting your expectations and appreciate you letting us know the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This was not like other Extended Stay places we have encountered. We couldn't find the office at first, because there was no signage. When we checked in, we were given a third floor room, and the front desk clerk said we were lucky because the elevator was working in our section of the building. The property looked dirty (carpets in hallways and room were stained and worn, walls and doors were grimy, outside picnic area had no grass and overflowing trash can). It just seemed like the whole place was not kept up. We had one t... read more
Business response:
Mary, thank you for choosing to stay with us and for your nice rating. However, we are sorry for the issues you encountered while here. We have made a note of your comments to ensure this does not repeat and to enhance our future guest experiences. We apologize for the inconvenience you experienced and are grateful for your patience. We appreciate your feedback and hope to welcome you back to provide you with a much better experience. Sincerely, Hotel Management
The property did not match the pictures on the website. It was very dated. Our room was missing several items that we had to request
Business response:
Susan, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The front desk service was friendly and accomodating but ammeninities were a little disappointing. Could not get plastic forks, straws, or coffee filters for coffee machine that was advertised that you could request. Our room had bugs in it - more than just a few, too.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Quiet and convenient but front desk was understaffed, it was very dark outside (hard to even see the sign), and the common areas (stairs and hallways) needed cleaning.
Business response:
Jennifer, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 4.2 star rating with 443 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.