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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent
Great service Excellent staff Clean stay
Business response:
Dear Mmcbride804, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that we made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
Eh.. Had bugs, hair dryer didn’t work , stove top vent /light didn’t work,
Business response:
Dear Jasmine, please accept our apologies and assurance that we will be working to address your concerns. You are correct in expecting a pleasing environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for a quick visit to address the issue quickly. Please know our front desk associates are always available to help make you as comfortable as possible. We hope you will give us another opportunity to provide a better experience. Sincerely,Hotel Management
Tv less The overall was ok. But I did not have a working tv the whole weekend. I asked and they said not sure how to fix it. They told me to unplug it and plug it back in. Didn't work. I know they were short staffed but don't know why they couldn't get me another tv.
Business response:
Dear Brent, thank you for choosing us. We are pleased to know you had an overall pleasant stay. However, please accept our apologies for the inconvenience caused due to the TV in your suite which impacted your overall time with us. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management
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Lots of shady people outside waiting for what i guess are there workers
Business response:
Dear Bryan, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Hotel needs some serious renovation
Business response:
Dear Sam, thank you for staying with us and sharing your comments online. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with the concerned person, but until then, we will continue to emphasize providing the cleanest suites and the friendliest service in town. We hope you will return and see we are constantly working to i... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 818 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.