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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel needs some serious renovation
Business response:
Dear Sam, thank you for staying with us and sharing your comments online. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with the concerned person, but until then, we will continue to emphasize providing the cleanest suites and the friendliest service in town. We hope you will return and see we are constantly working to i... read more
Rooms are in need of deep cleaning or updating due to old, stained furniture. But everything was as clean as possible. We would stay again.
Home away from home! This was my first time stayi g hete. It was really a hoyous get away. My son and i tryly enjoyed it. He was able ti do his workouts in the area provided just as ifhe were qt home. All the staff was nice and family orientated!! I look forward to staying again.
Business response:
Dear Guest, thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you and your son again soon. Sincerely, Hotel Management
Probably should’ve done my research The room was fine. Remotely clean. I think I was turned off to the cleanliness of everything outside the hotel room.
Business response:
Dear Jeannie, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely Hotel Management
The room itself was clean and smelled fresh. The hallways had a strong odor. Towels were very poor. Decor is very outdated. Staff was very friendly
Business response:
Dear Kathy, we are happy your overall experience was pleasant, and you liked our well-maintained rooms and friendly customer service. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We look forward to welcoming you soon for a flawless stay. Sincerely, Hotel Management
I like it.
Business response:
Clara, thank you for selecting Extended Stay America and sharing your experience. We are delighted to know that we exceeded your expectations and you enjoyed your stay. It was a pleasure to host your visit. We look forward to seeing you soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.