Extended Stay America - Richmond - Glen Allen - Short Pump

Carole 

on Expedia

2 years ago

We were driving in from NY, PA to VA for a funeral. Holiday weekend traffic put us behind so we called the hotel to confirm we were still coming. The person we spoke to had our names and confirmed stating "You're good!:)". We got there at 2AM but the lobby was locked and the lights were off. We used the night phone to alert someone we had arrived only to be told their computer system was running an audit and our bookings would be cancelled. WHAT?? REALLY?? At 2 AM and 6 hours from home we have no where to go. After the clerk... read more

John 

on Expedia

2 years ago

Not one to leave bad reviews but this was not a pleasant stay. I had seen the brand before and was a great price in a convenient location I thought I would be ok but regretted that decision as soon as we checked in. We had 8 people in out group so had two rooms, one which had obviously been used by smokers previously and had hardwood floors that were sticky, the other with carpeted floors and an overpowering smell of cat urine. We opened up the fold out couch which had the previous tenants soiled bedding on it, which, after ... read more

William 

on Expedia

2 years ago

Spacious but had roaches The place was spacious and reasonably comfy especially for the price. The cleanliness was not good. My room looked like it hadn't seen a deep clean in years if ever. There was also cockroaches in my rooms bathroom. 

Melissa 

on Expedia

2 years ago

Filthy room, no towels, outdated. 

Tina 

on Expedia

2 years ago

The staff were friendly and tried to help but did not have the equipment to do so. They did not have pillows or blankets for the sofa bed- only for the main beds- so we had to do without. The furniture and shower curtain were ripped and there were splatters of human fluids all over one of the bedroom walls and pictures. There were bugs running all around the kitchen area so we didn’t want to prepare food there. It wasn’t that cheap really so we expected better cleanliness than we got. 

Ashley 

on Expedia

2 years ago

Unsatisfactory experience Checked in late 11:45p, proceed to room, door already cracked open. stepped inside the room was still dirty (bathroom towels all used, bed not stripped/made up with clean linen and there was trash/food on nightstand). Immediately went back to front desk, no apology just issued keys to new room. new room was on the 3rd floor- elevator was broken. Morning of checkout housekeeping started knocking at 9:45a- I requested they come back later. Every 30 min there was a knock from housekeepers, I kept sayin... read more

JOSE 

on Expedia

2 years ago

Despues de llegar al ckin me digeron que no estaba la reserva y que expedia habia tenido problemas y que no me cuardaron la disponiblidad. Buscar otro hotel de ultimo minuto con 4 niños cercano a la media noche 

Charles 

on Expedia

2 years ago

Do not stay here They decided to let someone extend their stay and cancelled our room. We did not receive a call and only found out when we arrived at 11pm. They offered a smaller room to which they didn’t have any pillows. We had to go get bedding for the sofa also and had to sleep 3 in the bed to not be on the floor. The employee had no care in the matter and we were charged for the room we booked not received. Highly disappointed and would not recommend.