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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Valentine's Day Not Good We decided to make our Valentine's day over the weekend instead on the day of because we wear to busy that day. Well when we got there, the first thing we noticed was the oven not working because it was hanging off the hinges and it was unplugged. We were going to cook. The fire alarm was in the drawer. We called down to the office and they said that a repair man would be up to fix the oven. We waited. And waited. I don't know if the oven has been fixed yet or not. Because my honey connected the owne... read more
Business response:
Dear Heather, Thank you for your review. We are sorry to hear about the concerns in your room. Your feedback is invaluable in helping us improve. We will work with our concerned team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
Checked in went into second building and the entire space smelled like smoke. Daughter felt super uncomfortable so we cancelled our stay.
Business response:
Dear Erica, We appreciate you sharing your experience. It's vital that our guests feel comfortable during their stay. We're sorry to hear about the inconvenience you faced with the smell of smoke. Your feedback is valuable, and we'll use it to address any concerns to enhance our guests' experience. If your plans bring you back to the area, we'd be grateful for another opportunity to provide a more favorable impression. Safe travels!Sincerely,Hotel Management
Unsafe hotel We left and received a refund. Not safe.
Business response:
Dear Carrie, Thank you for leaving your feedback. We appreciate your business and value you as a guest. We are sorry for your experience and regret not meeting your expectations. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
One of the worst hotel experiences. Elevator light out, rode up in pitch dark. Security doors not working so anyone can roam the halls (it is an extended stay). Smelled, filthy, drug activity on the property. Awful.
Business response:
Dear Neil, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will p... read more
DON'T STAY HERE I walked into the first room they gave me (after going up to my floor in a completely dark elevator - no lights) and saw 2 bare mattresses, one on the bed and one half on a desk, half on the floor. The air conditioning unit was in the bathtub. Cleaning supplies were everywhere. Also, I was told to use my room key to get into the building but when I apporached the door 2 residents who'd obviously been there awhile said "It's not locked," and it wasn't at any time during my stay. So much for the security of a l... read more
Business response:
Dear Reggie, Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and con... read more
Could not recommend Entering the room the floors had an oily application that made them very slick. During the stay we noticed there were no kitchen utensils, plates, cups, paper towels... There was no coffee maker and no hair dryer. This room was stripped of everything but the basics.
Business response:
Dear Donald, Thank you for writing a review of our hotel. It is good to know you were pleased with having a kitchenette in your suite. However, we are sorry about the disappointment of not finding the dishes in your room, but with the front desk, this is done to ensure cleanliness and the requested kitchenware is delivered to you. Our front desk is always available to help you. We also regret the cleanliness issues you encountered, and remarks are shared with the housekeeping team for further review and action. Please return... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.