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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please call me hotels.com They never gave me my room!!!!! They lied and had me wait in my car with my 10 yo son and service dog for almost 2 hours in the RAIN. I paid for my room and I NEVER got the keys. I was stranded without a place to stay until 11pm.
Business response:
Dear Guest, we are sorry for the issues you experienced and regret we could not accommodate you and your family this time. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have a future opportunity to welcome you. Sincerely, Hotel Management
It was dirty
Business response:
Dear Rachel, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
This hotel is a mess ,, hallways looks nasty, the room we were in looked awful, the carpets are so dirty seems hasn’t been properly cleaned for ages
Business response:
Dear Mohammad, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Rooms not clean. There were no towels. No one serviced the room. Elevators were not working. Commons Areas weren’t cleaned.
A disappointing stay. Hotel needs major overhaul. This was a very disappointing stay. This property is old. Old and neglected. Old and in need of serious repairs and upgrades. Upon arrival with luggage and needing a luggage cart, the front door is manual. It was very difficult to open the door, hold it open and try and maneuver the cart through not one but two doors. The hotel 'reception' area was cold, not welcoming and dirty. It doesn't look like the doors, door glass and windows had been cleaned in a while - especially sa... read more
Do not stay here! everything was awful! Got zero sleep. Completely terrible in every way. Will never ever stay at extended stay again! I'll stick with courtyard always! Pay the extra $$ to get clean, comfort, quiet and normal people around.
Business response:
Dear Vicki, thank you for taking the time to share your review. We are sorry if we missed out on any critical opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.