Extended Stay America - Richmond - Glen Allen - Short Pump

Usman 

on Expedia

3 years ago

Everything is broke 

Yvette 

on Expedia

3 years ago

I booked this hotel in hopes to have a great weekend there. The hotel did not provide any towels, hand towels or pots and pans during my entire stay. I had to go to Walmart to but wash clothes and towels for me and my family to use. And when I ask the front desk for some they informed me that they didn’t have any to give me. I informed them that there was none in my room or any pots and pans in my room since I requested a kitchen in my room. I would not recommend this hotel to anyone to stay at. They also had addicts also li... read more

Christine 

on Expedia

3 years ago

The room has no towels. Towel bar broken pff the wall. The fridge was not cleaned and had previous guests food and open cup of coffee or cocoa in it. It smelled like smoke and it’s supposed to a non-smoking room. 

Stephanie 

on Expedia

3 years ago

The first room we were given had dirty dishes in the kitchen, a terrible smell, and an open granola bar on one of the beds. The second room was better but still wasn’t as clean as you would like it to be. The elevators didn’t work, the people in the room beside us played loud music until 4am, and you could hear people running and screaming in the hallway all night. The stairs had trash everywhere and cigarettes in the hallway and on the stairs. Outside of the building had trash everywhere. We only needed it for one night and... read more

Laura 

on Expedia

3 years ago

Stains on carpet stairs, outside door and stains on floor in room No blankets available for pull out couch Towels were not going to be ready until late evening 

Emily 

on Expedia

3 years ago

I did not end up staying here, I checked in and when I got to my room it smelled of smoke and mold. The carpet and towels did not look clean and the air conditioner was full of black mold. I checked out immediately. 

joseph 

on Expedia

3 years ago

Dirty room and bad business The room was dirty and we asked for them to clean it again. They said they did but it was still dirty. I talked to the manager and he said he had a new crew and was working out the kinks. Well I wasn’t paying for a dirty room. We were suppose to stay for three days we left after the first night. They said they would reimburse us for the first night but we would have to go through hotel.com to get reimbursed for our other two nights. I am waiting to see what happens.What they fail to realize is my ... read more

Cynthia 

on Expedia

3 years ago

2 person reservation and only ONE towel in the bathroom! No sheets or blanket provided for the pullout bed. Went down twice to the front desk and had to wait for staff to appear. 

Kelly 

on Expedia

3 years ago

Room did not have any of the usual supplies found in an extended stay: dishes, pots and pans, etc. No maid service, trash was not removed. My card was charged before the end of my stay of 4 days. Don't stay here.