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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The staff was excellent they were very nice the bad was the door key system was in need of updating my keys did not work constantly had to do some tricks to get them to work. The bed was not stable when I sat on the front it would flip in the air and I weigh 190 not to much also it was in need of a good cleaning the were wrappers of personal things around the bed area gross the room is definitely dated but the people were really friendly and helped as much as they could
Business response:
Thanks so much for your review. We appreciate you being our guest, and your feedback is helpful in knowing what we're doing right and the areas where we need to improve. We're glad you enjoyed your stay overall and apologize for failing to meet some of your expectations. Our team would love to welcome you back soon. Sincerely, Hotel Management
quiet and convenient environment. Just close to the shopping mall and theater
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Nice service and comfortable room
Business response:
Dannielle, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Smelt like it had been smoked in. Place is a bit beat up
Business response:
Thank you for choosing Extended Stay America. We are happy to see you had a pleasant time with us, but we are sorry for the smoke odor issue you encountered during your stay. We appreciate your feedback and hope to see you back soon. Sincerely, Hotel Management
Business response:
Luisa, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
William, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Very friendly staff, great location, quiet atmosphere
Business response:
Briscoe, thank you for being our guest. We are pleased to know you were happy with our location and that you also appreciated our associates. Thanks again, and we hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
It was okay, room/hotel was a lot more run down than what pictures reflected
Business response:
Thank you for being our guest. We are happy to know overall you had a pleasant stay with us. However, we are sorry our room and hotel were not to your expectations. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.