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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok could use better breakfast or options for guests
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us. Also, your feedback with regards to our grab-and-go breakfast has been shared with our ur Brand Leaders to improve our future guests’ experiences. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Richmond ESA review we loved it! It was clean and had everything we needed without having to ask for it.
Business response:
Monica, it was a pleasure having you as our guest at Extended Stay America. We’re thrilled to know you loved our well-kept hotel and that you enjoyed your time with us. On behalf of everyone here, we invite you to stay with us again the next time you visit Richmond. Sincerely, Hotel Management
Business response:
Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Detra, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management
Good place to stay to see Muir Woods the next day My room was fine. It was nice to have my own room as we booked one room with 2 beds which was not available so we got 2 rooms, each with one bed for the same price. I had never stayed at an extended stay. The only thing lacking was an ice machine. For vacation stays, I would not stay there again but it was good for one night.
Business response:
Debra, thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Great
Business response:
Avery, thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No maid service , no cups, but friendly staff Staff was friendly and polite but did not I form us that there was no maid service unless we stayed more than a week, nor did they inform us that we actyvkukd have had maid service for an extra $10 per day, which we would have done. There were no extra towels it plates, cups, etc until we asked and then had to pick up at the front desk. Breakfast was extremely minimal. We didn't realize this was the policy at Extended Stay...will probably not stay again.
Business response:
Stephen, thank you for being our guest. Although we are glad you liked our staff, we apologize for failing to let you know about our services and amenities at the time of check-in. We are reviewing this with our front desk team to ensure our communication checkpoints are followed to provide a great experience to every guest. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Business response:
Radoslaw, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.