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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
extended stay Richmond California smell of marijuana reak the hallway
Good for Sleep, Shower and or passing through Cody was very polite and helpful. Our 1st room smelled like something and I requested to move, he was happy to help. Although they have plates and cups for you to use, they are not kept in the room. You have to ask for them at the front desk. They also don't have an ice machine. You have to use the ice tray from the fridge in your room(which is not sanitary because we don't know who filled it with water. There was a left over lemon in our fridge. Over all if you need somewhere de... read more
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff was polite and assisted you to help your stay be more enjoyable. We appreciate you letting us know that we missed an item in the fridge when checking our housekeeping. We will be sure to inspect rooms for thoroughly before guest check-in. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
It's an efficiency This is an efficiency. You need to bring everything with you and ask if you need anything.
Business response:
Thank you so much for posting a review of our property. I'm glad that you were happy with our location and found our staff accommodating. We made a decision as a company to remove dishes and kitchenware from rooms between guests so we could ensure everything was sanitized and ready for each guest and so that we could provide exactly what they needed. I will work with my staff to make this process more convenient for the guest moving forward. Once more, thank you for posting your review. We look forward to having you visit wi... read more
Business travel Can only rate average. Hotel needs updated. Service was average.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we only provided average service. Please accept my apology. To uphold our company's high standards, we will coach our team to provide outstanding service moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
Nice place! I'm easy to please, but I was happy there. I wish they had a real breakfast. "grab and go breakfast" means instant oatmeal, tiny apples, tiny oranges, and coffee. I hit McDonalds. But when I got back to the hotel later, I was happy with my room and stay.
Business response:
Thank you for taking the time to write a review of your stay. We are very happy to know that we were able to make your stay a great one overall. Still, please accept our apologies that our grab-and-go breakfast did not meet your expectations. Your feedback on this issue will be useful to us as we continually work to improve our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Great location and comfortable stay It was great stay while I was there. Room was large enough and clean. Front desk personnel sitting behind the wall all the time was little minus.
Business response:
Thank you for taking the time to write a review of your stay. I am pleased to read that we were able to provide you with a comfortable stay overall; however, please accept our apologies that our front desk staff was out of sight. I will meet with my staff to ensure that we are more attentive at the front desk. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.